Senior Customer Care Specialist, PCGS
External
Collectors · Santa Ana, CAFull-timeOn-siteToday
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About the role
Provide world-class customer support for PCGS across phone, email, social media, Live Chat, message boards and in person. Resolve escalations and claims, research and process orders and memberships, participate in outbound retention campaigns, meet call center metrics, assist at trade shows when needed, and support general office duties while working onsite full-time in Santa Ana.
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