Director, Retail Operations

Responsibilities

• Define, implement, and champion comprehensive boutique operating policies and procedure manuals, ensuring alignment with Loss Prevention and Finance at a strategic level.
• Lead the strategic planning and execution of all store openings, closings, and relocation schedules, including developing detailed action strategies.
• Establish and oversee communication strategies for company directives, policies, and procedures as they pertain to in-store boutique operations.
• Direct and ensure the integrity of bi-yearly physical inventory processes, implementing best practices for accuracy and efficiency.
• Drive the identification, development, and implementation of operational best practices across the retail network and corporate functions.
• Cultivate strategic partnerships and negotiate agreements with internal/external vendors and service providers to optimize operational efficiency and cost-effectiveness.
• Develop and implement comprehensive guidelines and training tools for boutique managers and regional managers to enhance product selling strategies and overall operational excellence.
• Serve as a key strategic liaison and executive point of contact for boutique Managers and Home office support personnel.
• Conduct strategic oversight visits to boutiques and ensure the integrity of physical inventories.
• Manage and optimize the Retail Operations budget, including boutique expenses, incentives, and uniforms.

Requirements

• Bachelor's degree required; Master's degree preferred.
• Minimum of 8-10+ years of progressive experience in retail field and/or retail operations, with at least 5 years in a leadership or management role overseeing multiple locations or regions.
• Extensive experience with retail register systems and POS technologies.
• Advanced proficiency in retail math and Microsoft applications (Word, Excel, PowerPoint) with a strong emphasis on strategic data analysis and presentation.
• Significant experience (5+ years) in inventory management and multi-store/regional management.
• Working knowledge of SAP is preferred.
• Demonstrated commitment to exemplifying the highest integrity and professional business standards.
• Proven ability to lead through change, set strategic priorities, and adapt to evolving business needs.
• Innovative and proactive approach to problem-solving, driving strategic solutions and continuous improvement.
• Exceptional ability to define strategic goals, develop comprehensive roadmaps, and execute against them.
• Highly solution-oriented with a strong sense of urgency and a track record of driving results.
• Ability to lead and empower high-performing teams, while also driving independent strategic initiatives.
• Exceptional written and verbal communication skills, with the ability to influence and engage executive leadership and diverse stakeholders.
• Executive-level organizational and project management skills, with the ability to manage complex, strategic initiatives with tight deadlines.
• Proven ability to build and maintain strong relationships with executive leadership, cross-functional teams, and external partners, fostering a culture of learning and mutual respect.
• 30% travel to boutiques and corporate offices as required for strategic oversight,

Additional Information

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. Role Overview: The Director of Retail Operations is a strategic leader responsible for defining, implementing, and overseeing all aspects of Chloe's retail network operations. This includes setting strategic direction for maintenance, inventory control, and key projects across the Americas region. The Director will partner closely with the VP of Retail and other senior leaders to drive exceptional sales performance and elevate customer service excellence through strategic operational initiatives. This role is pivotal in establishing best-in-class procedures, developing comprehensive policies, and implementing robust training programs for the retail team. The Director will champion strong communication channels between the field and corporate partners, providing executive guidance and strategic assistance to the Corporate Retail Team, Regional Directors, and Boutiques. This role strategically leads and manages all facets of Retail Boutique organization with respect to: Defining and enforcing strategic policies and procedures at the boutique level. Serving as the primary strategic liaison between boutiques and the corporate office. Leading the planning and execution of boutique openings, closings, relocations, maintenance, and consolidations. Overseeing internal systems support and optimization.

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