Product Application Support Specialist

Responsibilities

• What We Need
• How We Work
• As a Product Application Support Specialist, Corpay will set you up for success by providing:
• Assigned workspace in the Meriden office
• Company-issued equipment
• Formal, hands-on training
• Providing expert advice, troubleshooting, and application support to new and existing customers, ensuring a high level of customer satisfaction.
• Managing software incidents and support tickets through to resolution, including issue replication, investigation, documentation, and escalation where required.
• Acting as the primary liaison between application users and Development/Technical teams, facilitating clear communication and ensuring timely resolution of issues.
• Participating as a member of an Agile sprint team, contributing to testing activities including unit, regression, and User Acceptance Testing (UAT), as well as supporting software releases and deployments.
• Working closely with customers to understand business requirements and recommend the most effective application configuration and solutions.
• Providing guidance on product functionality, best practices, and operational processes, helping customers maximise the value of the platform across both demand and supply-side operations.
• Delivering virtual and on-site user training and support, assisting customers with onboarding, adoption, and ongoing use of the software.
• Supporting project implementation activities, working alongside Project Managers to ensure successful customer setup and deployment.
• Delivering software demonstrations to prospective and existing customers.
• Contributing to software design discussions and product improvement initiatives.
• Producing business and operational reports.
• Supporting data management and data quality activities.
• Delivering key business and product training.
• Performing technical administration and system configuration tasks.
• Qualifications & Skills
• Essential
• Experience supporting business-critical software applications in a customer-facing environment.
• Strong problem-solving and analytical skills, with the ability to investigate and resolve complex application issues.
• Excellent communication and stakeholder management skills, with the ability to translate technical information for non-technical audiences.
• Experience working within Agile development environments and collaborating with cross-functional teams.
• Desirable
• Previous experience in Application Support, Software Support, QA, UAT, or 2nd/3rd Line application Support roles.
• Familiarity with tools such as Jira, Postman, Swagger, SQL Server Management Studio, AWS, Azure DevOps/Team Foundation Server, or similar platforms.
• Experience supporting system integrations, including SOAP/XML web services, REST/JSON APIs, and FTP-based data exchange processes.
• Managing well under pressure.
• Presentation skills.
• Detail orientated.
• Enjoy the build and support processes for software.
• Assertive, team player and multi-tasking ability.
• Must have a driving licence due to visiting customer sites.
• Benefits & Perks
• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression
• #LI-WK1
• #LI-Onsite
• About Corpay
• About Corpay

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