VP Ambassador Experience

Responsibilities

• As VP, Ambassador Experience, you will serve as the executive leader responsible for the end-to-end strategy and optimization of the global Ambassador experience.
• You will:
• Create a Best-in-Class Ambassador Journey
• Develop and execute the strategic roadmap for the complete Ambassador lifecycle-from enrollment to top leadership ranks
• Identify friction points and streamline the field experience across systems, programs, and processes
• Serve as the internal voice and advocate for the Ambassador community
• Lead Global Recognition & Incentive Strategy
• Design innovative recognition programs that celebrate achievement and inspire high-value field behaviors
• Create milestone and strategic incentive initiatives that strengthen engagement and retention
• Elevate the emotional connection Ambassadors feel with the brand and community
• Transform Events Into Experiences
• Lead the strategy and execution of global conventions, recognition experiences, and regional events
• Build event cadences and communications that increase attendance, participation, and field excitement
• Ensure events reinforce recognition, culture, and business momentum
• Drive Adoption of Sales Tools & Programs
• Oversee the strategy and development of sales-based digital tools and back-office resources
• Partner cross-functionally with IT, Marketing, Sales, and Customer Experience to create intuitive, high-adoption solutions
• Use data, feedback, and behavioral insights to improve usability and field engagement
• Build the Future of Global Training
• Lead the development of a global training roadmap that supports Ambassador growth and leadership development
• Ensure educational content aligns with sales tools, programs, and evolving business priorities
• Create scalable learning experiences that empower Ambassadors worldwide
• Influence at the Executive Level
• Partner closely with executive leadership to align Ambassador experience initiatives with broader company objectives
• Collaborate with regional sales leaders to ensure a consistent and elevated global field experience
• Bring a global lens and localization mindset to every initiative
• What Success Looks Like (KPO's)
• In this role, success is measured by your ability to create meaningful experiences that drive:
• Increased Ambassador engagement
• Higher adoption of sales tools and programs
• Stronger event participation
• Improved retention and loyalty
• Reduced operational friction
• A more professionalized and connected field culture
• What You Bring
• You are both a strategic architect and an operational executor. You understand how to connect systems, people, motivation, and experience into one cohesive journey.
• Required Experience
• Bachelor's degree in Business or related field (or equivalent experience)
• 12+ years of leadership experience, including direct sales experience
• 5+ years leading teams at the Director level or above
• What Sets You Apart
• Proven experience designing end-to-end experiences for large-scale independent sales organizations
• Strong understanding of digital product strategy and u

Benefits

Additional Information

Vice President, Ambassador Experience Shape the journey. Elevate the experience. Inspire the field. At Plexus, we believe people stay where they feel recognized, empowered, connected, and inspired. We are seeking a visionary Vice President, Ambassador Experience to lead the strategy, innovation, and execution behind every touchpoint in the Ambassador journey-from onboarding through top leadership ranks. This is not a maintenance role. This is a transformational leadership opportunity for a builder, strategist, and change agent who understands how to create meaningful experiences that drive engagement, loyalty, retention, and performance across a global direct sales organization. You will lead the evolution of our Recognition, Events, Training, Programs, and Sales Tools ecosystems to create a seamless, intuitive, and world-class Ambassador experience that fuels growth and strengthens community. Why This Role Matters This role touches every stage of the Ambassador journey: The excitement of joining The confidence to grow The pride of recognition The connection to community The inspiration to stay You will have the opportunity to directly influence the systems, experiences, and strategies that shape Ambassador success worldwide. From global recognition programs and event strategy to digital tools and field engagement, your work will leave a lasting impact on the business and the people behind it. No two days will look the same. One day you may be reimagining a global convention experience; the next, redesigning a digital sales tool or refining a recognition strategy that drives the right field behaviors. We are looking for someone who leads with both strategy and empathy-someone who takes the time to understand the "why" before implementing the "what." Someone who can thoughtfully analyze downstream impact, reduce friction, and create experiences that truly resonate with people.

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