Senior Technical Writer - Clinical Decision Support

About the role

Are you driven to develop products that impact people's health and lives? Do you want to use your skills and talent to make a meaningful impression on healthcare and improve patient outcomes? If your answer is yes, come and join our dynamic team of awesome designers, clinicians, technologists, and product managers who all share the same passion as you! As part of the Wolters Kluwer Pharmacy and Health Technology Solutions team, the Senior Technical Writer role for Medi-Span is responsible for writing, organizing, and publishing comprehensive and easy-to-understand customer-facing technical documentation for a range of embedded drug data and Clinical Decision Support solutions. Wolters Kluwer Health is an established, fast-growing, and innovation-driven healthcare information technology company that delivers trusted clinical technology and evidence-based solutions to support decision-making and improve outcomes across the healthcare ecosystem. Our flagship products include UpToDate, UpToDate Lexidrug, UpToDate Patient Engagement, and Medi-Span.

Responsibilities

• Drive collaboration with Product Management, Clinical Content, Engineering, Implementation and other stakeholders to gather information and ensure accuracy and completeness of documentation.
• Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical Device Regulation). Follow industry best practices in technical writing for healthcare technology. Manage the stakeholder review process.
• Focus on the customer. Understand the purpose and user-level impact of new products and features. Produce documentation relevant to specific customer and end-user personae. Conduct usability testing to ensure documentation meets user needs. Analyze and apply customer feedback and internal metrics.
• Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to project deadlines. Maintain overall plan for documentation deliverables.
• Creates periodic reports for cross-functional stakeholders related to documentation
• Works with Marketing to maintain content documentation style guides and templates

Requirements

• Education: Bachelor's Degree in English, Communications, Technical Writing, Journalism, or relevant field of study
• 5+ years of Technical Writing preferably in creating customer-facing documentation, including APIs, for broad audiences such as technical, clinical, and business users
• Managed a documentation platform and an end-to-end customer-facing documentation process
• Experienced with structured authoring, single-sourcing, content reuse and workflow automation
• Created instructional materials
• Preferably managed documentation in a developer resource center / developer portal
• Other Knowledge, Skills, Abilities or Certifications:
• Communicate ideas, questions, feedback, and expectations clearly and respectfully, using various channels, such as email, phone, chat, or video conferencing
• Find, evaluate, and use relevant and reliable information for documentation
• Use appropriate grammar, minimalist documentation design, and effective information architecture
• Create

Benefits

Additional Information

LOCATION: This role follows a hybrid model, offering the flexibility to work remotely while staying connected with your team. We ask that you join your colleagues 8 days per month, either at a Wolters Kluwer office or during internal/external team events. Our key Medi-Span office location is in Indianapolis (IN). (See other office locations on the posting).

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