Talent Acquisition Operations Lead

Requirements

• Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:
• 8+ years' experience in talent acquisition or recruitment operations within large, complex, multi-region organisations, with strong expertise in end-to-end and high-volume hiring processes.
• Proven experience managing recruitment vendors and external partners, with the ability to monitor performance, drive accountability, and maximise value.
• Strong commercial acumen, including budget management, spend tracking, and evaluating ROI to support effective decision-making.
• Experience working with recruitment technologies (e.g. ATS, sourcing platforms) and a keen interest in leveraging automation and AI to improve outcomes.
• Demonstrated ability to work cross-functionally with Technology, Procurement, and HR teams in a matrixed environment, alongside strong data-driven decision-making skills.
• Track record of leading teams and driving operational excellence, including process improvements, efficiency gains, and experience in global TA operations or retail environments (AI/automation project experience is a plus).
• Ready? Good - because we can't wait to see what you can offer. You'll be joining a team of innovative and experienced people where you'll truly belong, collaborating on projects that will shape the future of our industry. Apply to be part of our future and we'll support you in developing yours.
• About Primark
• If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.
• All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.
• #LI-Hybrid

Benefits

Additional Information

What You'll Get The work you do shapes the impact we have. We're focused on providing you with the culture to reach your potential. Your wellbeing is our top priority. Lifestyle at Primark: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You'll Do as a Talent Acquisition Operations Lead In your role, you'll collaborate with different people across a range of skillsets. Here's a flavour of your day-to-day: Lead and develop a small TA operations team, providing direction, coaching, and support to ensure consistent, high-quality delivery while building capability across vendor management, systems, and continuous improvement. Own and manage relationships with recruitment vendors and external partners, including performance management, renewals, tenders, and collaboration with Employer Branding, Procurement, and hiring support partners. Manage the global Talent Acquisition operations budget, tracking ROI, analysing spend, and providing insights to optimise efficiency and support informed decision-making. Drive AI and innovation initiatives by identifying and prioritising automation opportunities across the recruitment lifecycle, partnering with Technology and Process teams to pilot and implement solutions. Ensure strong operational governance and cross-functional alignment by acting as a key liaison with internal stakeholders, maintaining consistency in tools, processes, and global TA practices. Lead TA transformation and continuous improvement efforts, streamlining processes, enhancing productivity, optimising technology usage, and providing leadership with performance and innovation insights.

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