Senior Collections Analyst

About the role

Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world's leading brands with AI-powered solutions across the full AR lifecycle-from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We're an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it. Our Values Customers We relentlessly increase value for customer and do the right thing for them. Action We make 'thoughtfully fast' decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability. Team Spirit We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together. Innovation We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create. Excellence We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger. Senior Collections Analyst Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world's leading brands with AI-powered solutions across the full AR lifecycle-from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We're an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.

Responsibilities

• Conduct customer outreach across an assigned portfolio, including calls, emails, payment plan negotiation, and escalations, consistent with company collection policy and aging targets.
• Monitor AR aging and proactively drive collections to reduce past-due balances and improve days sales outstanding (DSO).
• Apply customer payments to open invoices, research and clear unapplied cash, and process credit memo applications.
• Investigate and resolve customer disputes, short-pays, and billing discrepancies in partnership with Billing, Sales, and Customer Success.
• Perform AR reconciliations, including subledger-to-general-ledger tie-outs and account- level analysis.
• Support month-end close from an AR perspective, including bad debt reserves, accruals, and reporting.
• Produce weekly and monthly customer-level cash collection forecasts for Treasury, including expected payment timing, likelihood-to-pay scoring, and risk-adjusted assumptions that feed our enterprise cash forecast.
• Develop, document, and refine forecasting methodology at the customer and segment
• level, including pay-date estimation, days-to-pay (DTP) history, and adjustment factors for disputed or at-risk accounts.
• Partner directly with Treasury and financial planning and analysis (FP&A) to validate cash forecast assumptions, walk through portfolio-level changes, and reconcile forecast variances to actual collections.
• Analyze receivables trends, identify risk areas, and provide reporting on delinquencies, bucket migration, and cash flow impact, including collection effectiveness index (CEI).
• Recommend account-level reserve and write-off treatment in support of the monthly allowance for doubtful accounts under current expected credit losses (CECL) methodology.
• Strengthen AR processes and internal controls, driving efficiencies across collections, dispute resolution, and customer outreach automation (dunning sequences, payment reminders, workflow tools).
• Document all collection activity, customer commitments, and dispute status in our collections system of record daily to maintain audit-ready s

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