Turkey Credit Controller

About the role

Location: Atasehir, Istanbul Reporting to: AMEA Credit Control Manager Flora Food Group is looking for a proactive and detail-oriented Turkey Credit Controller to support working capital performance and ensure effective accounts receivable management across the business. This role plays a key part in managing customer credit risk, driving timely collections, resolving disputes, and ensuring strong collaboration across Finance, Sales, Customer Service, and Shared Services teams. The position requires strong stakeholder management, commercial awareness, and the ability to operate effectively in a fast-paced international environment.

Responsibilities

• Manage end-to-end credit control activities for customer accounts across Turkey.
• Review customer credit applications and recommend appropriate credit limits aligned with internal policies and credit insurance requirements.
• Conduct periodic customer credit reviews and monitor exposure risks.
• Resolve blocked sales orders in collaboration with cross-functional teams to avoid shipment delays.
• Maintain accurate customer credit limits, guarantees, and exposure tracking within SAP.
• Partner with credit insurance providers on credit limit approvals, updates, and exposure management.
• Drive timely collection of overdue invoices and proactively manage payment delays.
• Lead regular AR review meetings with Finance and Sales teams to support collection performance and dispute resolution.
• Monitor bad debt exposure and take proactive actions to minimize financial risk.
• Prepare regular reporting on receivables, overdue balances, credit exposure, and risk indicators.
• Ensure compliance with internal controls, audit requirements, and credit management policies.
• Collaborate closely with Sales, Customer Service, Finance, and Shared Services teams to resolve disputes and improve customer account performance.
• Support risk assessments, guarantee negotiations, and customer onboarding activities.
• Manage rejected claims and deduction recovery processes in alignment with internal governance.
• Lead escalation discussions with key stakeholders when disputes remain unresolved beyond agreed timelines.
• Contribute to continuous improvement initiatives to strengthen credit control processes and working capital performance.
• So, What It Takes To Succeed
• 2-3 years of experience in credit control, accounts receivable, or credit risk management.
• Experience in FMCG, international, or complex business environments is an advantage.
• Strong understanding of credit management principles and working capital drivers.
• Experience working with trade credit insurance and exposure management.
• Strong SAP knowledge and reporting capabilities.
• Strong analytical, problem-solving, and financial risk assessment skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a dynamic environment.
• Strong negotiation skills and confidence managing challenging customer discussions.
• High attention to detail and accuracy.
• Fluency in English and Turkish, both written and spoken.
• Collaborative, hands-on, and delivery-focused mindset.
• What's Next?
• Flora Food Group is committed to building an inclusive and diverse workplace where everyone can thrive. We recruit based on values, qualifications, performance, skills, and experience. We encourage all candidates to apply, even if they do not meet every requirement listed in the job description.
• Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.
• No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.

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