Membership Growth Specialist

Responsibilities

• Own Enrollment Outcomes
• Drive patient enrollment and panel growth during physician transitions
• Manage outreach strategy and patient engagement across assigned practices
• Monitor conversion pacing, funnel progression, and enrollment activity
• Identify opportunities to improve outreach effectiveness and patient conversion
• Patient Engagement & Relationship Building
• Serve as a trusted guide for patients navigating the transition to membership care and communicate the value of the membership model with empathy, confidence, and clarity
• Conduct patient outreach via phone, text, email, and in-person engagement and use effective "nurture" techniques - creating necessary touchpoints without being overbearing or pushy
• Address patient questions, concerns, and overcome objections thoughtfully and professionally
• Deliver a high-touch, hospitality-oriented patient experience
• In-Office Practice Partnership
• Work onsite within physician offices during active transitions
• Build strong relationships with physicians and staff
• Help create alignment, readiness, and enthusiasm within the practice
• Reinforce patient messaging and transition workflows with office teams
• Identify friction, communication gaps, or workflow issues quickly
• Transition Execution & Operational Leadership
• Operate as an embedded field operator during practice transitions
• Surface operational risks, patient feedback, and transition insights quickly
• Collaborate closely with other leadership responsible for the transition
• Adapt workflows and engagement strategies based on physician and office dynamics
• Help ensure transitions are executed with consistency and excellence
• Feedback & Continuous Improvement
• Capture recurring patient questions, objections, and feedback
• Identify opportunities to improve workflows, communication, and conversion strategy
• Contribute actively to evolving Monarch's transition playbooks and operating systems
• Share learnings and best practices across the Membership Growth Lead team

Requirements

• Required
• 3+ years of experience in a relationship-driven, client-facing, hospitality, healthcare, sales, or customer experience role
• Demonstrated ability to build trust during a sales process
• Exceptional verbal and written communication skills
• Strong emotional intelligence and interpersonal instincts
• Highly organized with the ability to manage multiple priorities simultaneously
• Self-directed with strong ownership and urgency
• Comfortable operating independently in fast-moving environments
• Ability to use multiple technologies and systems
• Willingness to travel up to 50%
• Preferred
• Experience in concierge medicine, women's health, healthcare operations, luxury hospitali

Benefits

Additional Information

About Monarch Monarch partners with leading women's health physicians to build modern, membership-based practices that allow for deeper relationships, more time with patients, and truly personalized care. We help physicians transition from high-volume insurance medicine into high-touch concierge care by supporting practice transformation, patient engagement, operations, growth, and long-term member experience. But Monarch is more than an operational platform. We are building a new model for women's healthcare centered around depth, continuity, prevention, and human connection. Our physicians often describe Monarch as a movement. This role sits at the center of bringing that movement to life for both physicians and patients. Role Summary The Membership Growth Specialist is one of the most important frontline roles at Monarch. You will serve as an critical sales function helping physicians successfully transition to a membership-based practice model during one of the most important moments of their career. In many cases, you will work directly inside physician practices during transition periods, helping patients understand and enroll in the membership model while supporting office teams, identifying operational challenges, and maintaining momentum throughout the transition process. In some cases, you'll work outside of the office but in an equally critical role establishing the membership base for our doctors. The strongest candidates are highly proactive operators who naturally take ownership, build trust quickly, communicate with confidence, and thrive in dynamic environments. This role requires judgment, adaptability, emotional intelligence, and a strong sense of accountability. What Success Looks Like Successful Membership Growth Specialists: build deep relationships with physicians & office staff create excitement and momentum during transitions proactively solve operational and communication challenges identify friction points early and adapt quickly build trust with patients while communicating value of membership own patient enrollment outcomes and maintain strong ownership over the success of the practice transition operate with warmth, urgency, polish, and professionalism reinforce the Monarch experience in every interaction

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