VIP Quality Control Manager

About the role

Gypsy Collective is looking for a VIP Quality Control Manager to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels. 📅 Your daily adventures include: Monitoring VIP Managers' communication across all customer interaction channels and evaluating service quality; Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach; Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency; Creating guides, communication standards, and best practices for working with VIP clients; Analyzing weak points in customer communication and suggesting practical improvements and solutions; Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality; Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement; Ensuring that communication standards align with the company's premium service expectations and business goals; Tracking communication quality trends and identifying opportunities for process optimization and team development. 🧭 What makes you a great match: Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries; Strong understanding of premium customer service and personalized communication approaches; Ability to provide constructive, actionable, and well-structured feedback; Experience building onboarding, training, quality control, or team development processes; Excellent communication and interpersonal skills with high attention to detail; Strong analytical mindset and ability to identify communication gaps and improvement opportunities; Ability to work independently and maintain high quality standards in a fast-paced environment; English level: B2+ (required); Fluent in Ukrainian; 💸 Flexible payment options: choose the method that works best for you. 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care. 📈 Learn & grow: We cover courses and certifications - and offer real opportunities to grow your career with us. 🥐 Benefit Сafeteria: Choose what suits you - sports, language courses, therapy sessions, and more. 🎉 Stay connected: From team-building events to industry conferences - we bring people together online, offline, and on stage. 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow. 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 - we care about results, not clock-ins. If this role sounds like a good fit for you, we'd love to hear from you - apply and tell us a bit about yourself.

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