ServiceNow ITSM Implementation Lead 18433 Solna, Sweden

Responsibilities

• Lead and coordinate strategic ITSM and ServiceNow initiatives from analysis through implementation
• Drive implementation projects in collaboration with Product Owners, process owners, platform teams, and business stakeholders
• Translate business needs into functional and technical requirements
• Plan and facilitate workshops to define solution scope and implementation strategy
• Coordinate project planning, testing, training, deployment, and business adoption
• Ensure solutions align with ServiceNow standard functionality and platform best practices
• Act as the bridge between ITSM processes, ServiceNow platform teams, and business organizations
• Drive initiatives such as Workspace implementation, ITSM modernization, and automation readiness
• Support the introduction of AI capabilities, including Now Assist and ITSM automation
• Structure and manage backlogs, epics, features, and user stories
• Coordinate stakeholder communication and change management activities
• Support continuous improvement of ITSM processes and ServiceNow capabilities
• Ensure successful delivery while maintaining scope, quality, and platform governance
• What You Bring
• Proven experience as a ServiceNow Implementation Lead, Technical Project Manager, Product Specialist, or ITSM Consultant
• Strong technical knowledge of ServiceNow ITSM
• Solid understanding of ITSM processes, including Incident, Request, Change, Knowledge, and CMDB/CSDM
• Experience leading ServiceNow implementations or major platform transformation projects
• Ability to translate business requirements into scalable ServiceNow solutions
• Experience working closely with both business stakeholders and technical teams
• Strong experience managing backlogs, epics, features, and user stories
• Good understanding of ServiceNow standard functionality versus customizations
• Experience with stakeholder management, organizational change management, and solution adoption
• Strong workshop facilitation, planning, and coordination skills
• Ability to drive initiatives without owning all technical implementation activities
• Excellent communication and collaboration skills
• Fluent in Swedish and English, both written and spoken

Additional Information

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description We are looking for an experienced ServiceNow ITSM Implementation Lead

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