Assistant Manager, Job Management Centre

Responsibilities

• Support the Team Manager in supervising officers responsible for SAP transactional processing, ensuring work is performed accurately, timely and in accordance with approved processes, controls and compliance requirements.
• Handle complex post-sales order requests, invoice rejections, operational issues and stakeholder feedback, including investigation, root cause analysis and coordination of prompt resolution.
• Monitor open logs and service issues, follow up with relevant process owners and stakeholders, and ensure timely closure with proper documentation and accountability.
• Maintain and update Order-to-Cash process documentation, work instructions and control evidence to support audit readiness, governance and operational consistency.
• Track SLA and KPI performance, including billing timeliness, accuracy, dispute resolution and process turnaround time; identify gaps and drive corrective action plans to improve performance.
• Support system enhancement, user acceptance testing, data migration and process improvement initiatives, ensuring business requirements are validated and operational impacts are managed.
• Prepare operational reports, analysis and updates as required to support management review, issue tracking, decision-making and continuous improvement.
• Requirement
• Diploma or Degree in Business, Finance, Accounting, Information Systems, Operations Management or related discipline.
• Minimum 2 to 3 years of relevant experience in Order-to-Cash, billing, accounts receivable, shared services or operations support.
• Hands-on experience with SAP or ERP systems; exposure to UAT, data migration or process improvement is an advantage.
• Strong analytical, problem-solving and organisational skills, with attention to accuracy, controls and SLA/KPI delivery.
• Good communication and stakeholder management skills; proficient in Excel, PowerPoint, with Power Apps and Power BI exposure preferred.

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Company Intel

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