Senior Incident Management

About the role

This is an exciting opportunity to join a highly talented and innovative team dedicated to delivering cutting-edge solutions within the world's leading global provider of financial technology services. The team is known for its strong collaboration, commitment, and focus on driving impactful outcomes.

Responsibilities

• During Incidents
• Lead and coordinate cross-functional incident response teams during critical service disruptions
• Facilitate clear and effective communication across technical teams, stakeholders, and leadership
• Drive timely decisions on escalation, prioritization, and resolution strategies
• Ensure accurate and complete documentation of incident timelines and actions
• Manage bridge calls and incident war rooms to maintain control and direction
• Provide consistent and structured status updates to leadership and business stakeholders
• Collaborate with external vendors and third-party providers as required
• Prevention and Preparation
• Develop, maintain, and continuously improve incident management procedures and playbooks
• Ensure incident response plans are regularly reviewed, updated, and tested
• Conduct training and enablement sessions for team members on incident processes
• Analyze incident trends to identify root causes and systemic gaps
• Partner with internal teams to implement preventive and corrective measures
• Maintain up-to-date contact lists and escalation matrices
• Coordinate disaster recovery (DR) and business continuity (BCP) exercises
• Drive process improvements based on lessons learned and post-incident reviews
• Update documentation and frameworks to reflect evolving best practices
• Additional Responsibilities
• Build and maintain strong relationships with key stakeholders across the organization
• Stay updated with industry standards and best practices in incident management
• Maintain a comprehensive understanding of IT infrastructure and system dependencies
• Define, track, and report on key performance indicators (KPIs) for incident management
• What You Bring
• 8+ years of experience managing Major Incidents, preferably supporting UK/US clients
• Strong communication, analytical, and decision-making skills
• Ability to multitask effectively in high-pressure environments

Benefits

Additional Information

Senior Incident Management - 8 to 12 Yrs - Pune Location - 24/7 Rotational Shift

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Company Intel

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