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Technical Support - Boss Revolution

External
idt logoIdt · Guatemala City
Full-timeOn-site27mo ago
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Requirements

  • Excellent problem-solving and troubleshooting skills.
  • Experience working with computers-
  • Strong communication skills-
  • The ability to communicate technical information in an accessible manner to non-technical employees.
  • A process improvement mindset.
  • Software maintenance and testing capability.
  • Basic knowledge of networking principles and operating systems.
  • Customer-service focus.
  • Collaborative mindset.
  • Hands-on problem-solving ability.
  • High School Diploma

Benefits

Competitive salaryBonusesA great and positive workplaceParking SubsidyLife and Medical InsuranceBenefits and DiscountsGrowth opportunitiesBenefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

Additional Information

We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees. As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently.

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