Marketing - Campaign Management, Changi Airport (HYBRID)

Responsibilities

• Voucher Reimbursement Operations
• Manage end-to-end tenant reimbursement processes through the Tenant Admin Portal
• Review and validate reimbursement submissions against system-generated reports
• Investigate discrepancies and liaise with tenants for clarification and supporting documents
• Escalate unresolved issues for further investigation when required
• Passenger Enquiry Management
• Handle passenger enquiries received through various channels, including email, chatbot, and support platforms
• Assess enquiries and provide timely resolutions using established guidelines and templates
• Request additional information where necessary and coordinate follow-ups
• Escalate complex or system-related cases to the relevant internal teams
• Maintain accurate case records and ensure prompt closure of enquiries
• Financial Reconciliation
• Support monthly reconciliation of voucher issuance, redemption, expiry records, and finance reports
• Verify transaction data and identify discrepancies for investigation
• Coordinate with internal stakeholders and prepare supporting documentation for finance closure
• Post-Campaign Reporting
• Consolidate campaign data and operational records
• Track key campaign metrics, including redemption rates, reimbursement totals, and enquiry volumes
• Assist in preparing management reports and presentation materials
• Ad-hoc Support
• Undertake additional operational and administrative duties as assigned

Requirements

• Degree holder in any relevant discipline
• 3-5 years of relevant experience in operations, customer service, finance administration, or related fields
• Meticulous with strong attention to detail and accuracy
• Strong organisational and project coordination skills
• Proficient in Microsoft Office applications, especially Excel (Pivot Tables, VLOOKUP/XLOOKUP)
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment
• Proactive team player who can also work independently with minimal supervision
• Prior experience in campaign operations, reconciliation, reporting, or customer support will be an advantage
• Able to commit to the full contract duration
• Why Join Us?
• Exposure to large-scale campaign operations
• Hybrid work arrangement
• Collaborative and dynamic working environment
• Opportunity to contribute to a high-impact project with potential contract extension
• Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile
• We regret to inform that only shortlisted candidates will be notified.
• PERSOL Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394- Reg. R25159218 (Teoh Ying Ying)

Additional Information

Campaign Operations Executive (Contract) Contract Period: Aug 2026 / Sep 2026 - Mar 2027 (Subject to Extension) Work Arrangement: Hybrid Are you a detail-oriented operations professional who enjoys managing processes, handling stakeholder enquiries, and working with data? We are looking for a Campaign Operations Executive to support the successful execution of a large-scale campaign project. This role offers the opportunity to be involved in campaign operations, financial reconciliation, customer enquiry management, and post-campaign reporting in a fast-paced and dynamic environment.

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