Internal Operations Manager

About the role

We are seeking a proactive, resourceful, and highly organized operator who enjoys creating structure, improving efficiency, and building scalable internal systems. This role sits at the center of the organization and is responsible for improving operational effectiveness across people operations, internal tooling, automation oversight, documentation, vendor management, and company-wide processes. The ideal candidate thrives in dynamic environments, loves KPIs, is comfortable wearing multiple hats, and naturally looks for opportunities to improve workflows and reduce operational friction. You are someone who enjoys building systems that help teams move faster and more effectively.

Responsibilities

• Internal Systems & Process Operations
• Identify operational inefficiencies and implement scalable internal systems and processes
• Develop, maintain, and improve internal documentation, workflows, and company policies
• Help ensure operational consistency and process compliance across the organization
• Serve as a resource for team members seeking efficiency improvements in their day-to-day workflows
• Automation & Systems Oversight
• Maintain visibility and organization across internal automations and operational workflows
• Ensure automations are documented, reliable, and non-duplicative
• Identify opportunities to improve processes through automation and tooling
• Coordinate with external contractors and technical partners to build and maintain automation systems
• People & HR Operations
• Manage employee onboarding and offboarding processes, including contracts, documentation, and account setup
• Administer benefits and health plans
• Maintain and improve internal HR-related processes and operational policies
• Coordinate and maintain internal incentive, commission, and bonus tracking systems
• Support employee growth initiatives and help create an operational structure around personal development planning
• Office, IT & Vendor Operations
• Manage company devices, software tools, and internal access systems
• Own SaaS subscription management, vendor coordination, billing oversight, and spend tracking
• Troubleshoot day-to-day operational and technical issues
• Improve and maintain internal operational tooling and systems
• Events & Travel Coordination
• Plan and execute internal company events, including semi-annual meetups and holiday events
• Coordinate travel logistics for team members and leadership
• Manage tradeshow operational logistics, including booth coordination, travel, inventory, and scheduling
• Data & Operational Visibility
• Help maintain centralized operational data and internal tracking systems
• Support team-wide visibility through spreadsheet-based access to data
• Maintain reliable and accurate operational data systems
• Contract & Workflow Operations
• Evaluate and implement contract management systems and related workflows
• Maintain contract template organization and version control
• Integrate contract workflows into broader operational systems and processes
• What Success Looks Like
• Internal operations run smoothly with minimal friction
• Company systems and workflows become increasingly scalable and organized over time
• Employees have a seamless operational experience across onboarding, tooling, and support
• Operational inefficiencies are proactively identified and improved

Requirements

• Minimum 5 years of experience across operations, office management, or related operational roles
• Strong organizational and project coordination skills
• Excellent written and verbal communication skills
• High attention to detail and process consistency
• Strong systems-thinking mindset with a passion for efficiency improvement
• Ability to work independently and proactively prioritize responsibilities
• Comfortable operating in a fast-moving startup environment
• Strong judgment, discretion, and reliability
• Highly proactive with a strong sense of ownership; identifies operational gaps and independently drives improvements to systems, workflows, and team productivity
• Exceptional reliability, discretion, and integrity when handling confidential operational, financial, and employee-related information
• Strongly Preferred
• Experience working in a SaaS or technology company
• Familiarity with workflow automation tools such as Zapier, n8n, or similar pla

Benefits

Additional Information

About Isolocity Isolocity is a growing B2B SaaS company focused on helping organizations streamline compliance, quality, and operational processes through intuitive software solutions. The company works with businesses across a wide range of industries, including Manufacturing, Food, Health Sciences, Cannabis, and more. As Isolocity continues to scale, the company is investing heavily in the systems, processes, and operational infrastructure that support both the internal team and long-term growth. We are looking for a highly organized, systems-oriented Internal Operations Manager to help build and maintain the operational foundation of the business.

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