Technical Account Manager

About the role

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. The PPG Way 2030 We are customer champions Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow. We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value. We are excellent operators Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers. We compete to win Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. We are PPG proud Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources . PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, ple

Responsibilities

• Actively contribute to the business to help reach organizational goals.
• Execute segment strategy in collaboration with segment managers.
• Focused on share of wallet gain and digital adoption
• Relationship and account Manager for existing customers
• Provides first line technical support- Top Technical Ambassador of the brand
• Manages the business for the region against a sales target and ensures delivery against essential business cases
• Proposes and deploys business solution (workshop audit, ratio analysis and implements tailored training plans
• Organizes and plans demonstrations for all Distributors and MBR's
• Keep existing clients up to date with latest sales tools and commercial proposals
• Developing and maintaining strong relationships with key clients.
• Excellent interpersonal, customer service and communication skills.
• Conducts competitive intelligence at all Distributor and MBR's and reports finding to the necessary stakeholders
• Participates where necessary in all business reviews with the NBM and National Sales Manager
• High level of understanding of the Refinish Collision Industry
• REQUIREMENT:
• Minimum of 5 years' experience in a technical support and customer service environment
• A proven track record of delivering growth results and meeting financial objectives.
• Qualified spray painter certification
• Professional and positive approach, self-motivated, team player, dynamic, creative and ability to work on own initiative. Ability to resolve customer conflict
• Thorough and follow through approach
• Demonstrates strong verbal and written communication skills including the ability to clearly present recommendations and ideas to summarize complex issues.
• Strong professionalism and work ethic, exhibiting a clear compliance culture.
• Organizational skills and attention to detail.
• Ability to travel domestically and internationally as needed.
• Good level of Microsoft and general computer use.
• Sales negotiation skills and upselling of product lines essential
• Technically sound in all aspects of MBR and distributor supply chain- Vehicle inspections, able to work the necessary implements and tools provided to achieve OEM Audit Requirements
• To meet necessary KPI in terms of computer skills and strategy costing methods in Collision based programmes @ distributor and end user level
• JOB DIMENSION:
• Externally dealing with high level managers at various stakeholders in the Collision Coatings market.
• Based in Gauteng

Additional Information

INTRODUCTION: Our PPG Automotive Refinish Business Collision Coatings is looking for a high-performing TECHNICAL ACCOUNT MANAGER The ideal candidate will have existing experience in the Refinish Collision Industry.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at ppg? Share your experience