Product Researcher

Responsibilities

• Be the voice of the customer in every product conversation. You're in the room when product and engineering decisions are being made. Not to slow things down - to make them sharper. You bring real user context that prevents the team from building technically impressive things nobody asked for.
• Close the feedback loop. When the team ships something based on your research, you go back to the customers who informed it. You validate. You measure. You learn. Discovery isn't a one-time phase - it's a continuous cycle that compounds the more you do it.
• Create content from customer conversations. The best product research doubles as marketing. Customer stories, use case write-ups, product positioning insights - you naturally produce content that helps the team sell and market, not just build.

Requirements

• Ex-founder energy. You've built something from scratch - ideally in dev tools or technical infrastructure. You know what it feels like to talk to your first 100 customers and figure out product-market fit by hand. That instinct doesn't come from reading about it. YC background is a major plus.
• Executor, not theorist.

Benefits

Additional Information

Product Researcher You'll be the person who figures out what Firecrawl should build next - and why. Right now, our engineers are shipping great infrastructure, and our support and sales teams are handling inbound well. But the bigger product bets - the ones that turn a good tool into a dominant platform - are stalling because nobody has the bandwidth to do real customer discovery. We have a state-of-the-art commercial research paper search endpoint with one customer using it. We have answers, reranking, monitoring - strong features that aren't getting the focused attention they deserve. You fix that. This isn't a PM role where you write tickets and manage a backlog. You're in the field. You talk to customers - a lot of them. You find the patterns, source the insights, and bring them back to the team in a way that changes what we prioritize. You're the bridge between what developers are actually trying to do and what we're building. Salary Range: $160,000 to $230,000/year (Range shown is for U.S.-based employees in San Francisco, CA. Compensation outside the U.S. is adjusted fairly based on your country's cost of living.) Equity Range: Up to 0.15% Location: San Francisco, CA or Remote (Americas, UTC-3 to UTC-10) Job Type: Full-Time Experience: 3+ years in product research, customer discovery, technical PM, or founder-level product work - with demonstrated results Visa: US Citizenship/Visa required About Firecrawl Firecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API call. In just a year, we've hit 8 figures in ARR and 120k+ GitHub stars by building the fastest way for developers to get LLM-ready data. We're a small, fast-moving, technical team building essential infrastructure superintelligence will use to gather data on the web. We ship fast and deep.

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