Junior/Medior Customer Care Specialist with Danish language
External
Eset · Bratislava, SlovakiaPrepare for this interview
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About the role
Our technical support team is looking for a new member with an interest in this area, professional communication style and active both Danish and English to support our customers using ESET products and solutions. Build your professional know-how at ESET. For this position we welcome fresh graduates as well as candidates with similar experience willing to broaden their horizons. Job description As customer care specialist you will: Provide basic sales and technical support to our customers and partners Manage incoming calls and emails in expected quality and quantity Solve basic customer issues Delegate more complex problems to teams responsible Cooperate with higher level customer support teams What do we expect from you: Fluent in Danish language (C1-C2 level) Have English on good spoken and written level (ideally B2) Fluent Slovak language is a plus/not mandatory Be active OS Windows user Having previous experience with customer support or assistance is warmly welcomed/not mandatory Have focus on meeting goals Speak in a professional tone of voice Like to learn new things and be flexible in finding solutions Show ownership and sense of responsibility for your tasks Basic wage component (gross): from 1300 Euro (fresh graduate) The final wage is adjusted based on the experience and seniority level. Financial bonus based on performance paid twice a year up to 10% from the base salary paid during the evaluation period (normally 6 months) #LI-LV1 #LI-Hybrid #entrylevel
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