Associate EUC Engineer (Ref 26417)

Responsibilities

• Provide technical assistance to end users for hardware and software issues.
• Respond to, document, and resolve service tickets in a timely manner.
• Assist users with installations and configurations of IT equipment.
• Support the installation and testing of new hardware and software.
• Ensure integration and compatibility of new systems with existing infrastructure.
• Assist in the development of new report templates and formats.
• Perform routine system maintenance and backups.
• Participate in disaster recovery drills and system recovery processes.
• Maintain documentation of system activities and procedures.
• Conduct research on new technology
• Identify, diagnose, and resolve technical problems.
• Simulate user issues to troubleshoot and resolve operating difficulties.
• Develop preventive measures and solutions to reduce user problems.
• Work with cross-functional teams to understand support requirements.
• Assist in the development of checklists and methods for issue resolution.
• Provide support and guidance to colleagues with less experience.

Requirements

• Bachelor in Computer Engineering with at least 6-8 years of experience in relevant fields
• Must have experience with stakeholder management. Ideally with experience supporting VIP.
• ITIL certified
• Have experience supporting VIP users
• Experience with procurement including submit purchase request, verify invoices, etc.
• Would be good to have IT procurement experience.
• Good written and interpersonal communication skills
• Need to be comfortable to do 24/7 standby (rotational), after office hours support as and when required
• Licence no: 12C6060

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Company Intel

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