Schedule & Support Co-ordinator

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Additional Information

Schedule & Support Co-ordinator Full time, permanent (occasional weekend work required) This role helps improve how reliable our sailing schedules are and supports making our services run better. With training, your main focus will be managing schedules. You will also be the first person people contact about schedule issues and will help manage the schedule system. You will work closely with teams in our Geneva Head Office, Planning, and local agencies to improve schedules, fix problems, and make sure operations run smoothly and at the right cost. How you will help us and what you can expect Update sailing schedules every day Make sure the end port of each region is correct when route changes affect the original plan Ensure all sailings within the next 5 weeks have a vessel assigned or are confirmed as cancelled Identify sailings with no vessel (TBN) and work with Network and Planning to decide next steps Update schedules once a vessel is confirmed or declare the sailing cancelled Make sure all teams are aligned and no schedules or vessels are unmanaged Support the company's goal to improve schedule reliability across the network Regularly review data to spot areas for improvement Manage vessel schedules to achieve the best reliability, while considering network limitations Support Planning teams with daily schedule updates and changes Check that schedule information is accurate and correctly uploaded to the system Review vessel performance against planned and live schedules Build and maintain good working relationships with Schedule Coordinators, Planners, Port Captains, and Network Area Managers Skills and experience you'll bring to us We would like you to bring an analytical mindset and a keen eye for detail due to this role focusing heavily on schedule accuracy and the quality of data. Previous shipping knowledge and experience are helpful. However, we also value passion, and we will always support learning and training our employees. Additionally, an aptitude for numeracy, literacy, and IT skills in applications such as Power BI and the Microsoft Office suite would be advantageous.

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