1st Line Application Support

Responsibilities

• How We Work
• As a 1st Line Application Support, Corpay will set you up for success by providing:
• Assigned workspace in the Meriden office
• Company-issued equipment
• Formal, hands-on training
• Providing support and resolution for 1st line queries and software-related issues.
• Providing detailed advice and guidance to customers on product best practises, queries and operational challenges that users may have in the use of the 1link services.
• Managing software incidents and tickets, including replicating and documenting the incidents.
• Providing support to new releases of software, through the testing of both new products and updates to the existing products
• Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
• Supporting the product specialists on day to day duties, including data management and issue management.
• Providing virtual and occasional onsite user training and support for both new and existing customers.
• Qualifications & Skills
• Previous experience in supporting software solutions (1st or 2nd line queries).
• Any exposure to tools such as JIRA/Slack/SQL studio/Team Foundation Server would be advantageous, but not essential.
• Previous experience of system integrations via XML (SOAP) web-services, API's (JSON) or FTP processes, would also be advantageous.
• Managing well under pressure.
• Detail orientated.
• Enjoy the build and support processes for software.
• Assertive, team player and multi-tasking ability.
• Benefits & Perks
• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression
• #LI-WK1
• #LI-Onsite
• About Corpay
• About Corpay
• Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
• Learn more about Corpay: https://www.corpay.com
• Transparency & Compliance
• Equal Opportunity Employer
• Use of Artificial Intelligence in Hiring
• Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, ca

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