Customer Success Manager, Beneficial Deployments - Global Development

About the role

Join Anthropic as a Customer Success Manager supporting our Beneficial Deployments team's initiatives in Global Development. In this role, you'll apply enterprise-grade customer success practices to partnerships with mission-driven organizations. Anthropic's Beneficial Deployments team is focused on building AI for good through partnerships with high-impact organizations. As their dedicated Customer Success Manager, you'll be the strategic partner and trusted advisor to these organizations - helping them harness Claude's full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code to amplify their social impact. You'll develop genuine partnerships with organizations, gaining a deep understanding of their mission, strategic objectives, programmatic goals, and technical capacity. Drawing on your global development expertise, business acumen, and technical knowledge, you'll serve as a strategic advisor throughout their journey-helping them identify the right Claude capabilities for their specific objectives while providing best practices tailored to the unique needs of these institutions. Your role focuses on helping global development organizations scale their AI adoption effectively, implement change management strategies suited to mission-driven cultures, optimize use cases for maximum social impact, and demonstrate value that supports continued investment and expansion. The insights you gather from these partnerships will directly inform our research priorities, product development, and strategies for beneficial AI deployment-making you a key voice in shaping how we build and deliver AI systems that amplify social good.

Responsibilities

• Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand their organizational goals, programmatic needs, and social impact objectives, identifying opportunities for optimization and expanded AI deployment in service of supporting their organizational transformation.
• Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Monitor usage patterns and proactively drive adoption-identifying optimization opportunities, addressing underutilization across consumption-based (API) and seat-based products, and discovering new applications for Claude across departments and workflows
• Develop and execute change management strategies appropriate for mission-driven organizational cultures, driving adoption through Train the Trainer programs, Center of Excellence development, and organizational enablement that respects partner capacity constraints and decision-making processes
• Create and maintain customer enablement resources-identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio
• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs
• Identify and create opportunities for thought leadership and community activation, developing 1:many engagement programs such as webinars, cohort-based learning, user communities, and peer networking that extend impact beyond individual partner relationships
• Document and quantify value realized through health outcomes, program effectiveness metrics, cost savings, and mission amplification to build compelling cases for continued investment in AI
• Own the experience across the organization's lifecycle-managing comprehensive account and success plans grounded in the organization's mission and impact objectives, conducting Quarterly Impact Reviews that demonstrate measurable impact, and serving as the primary conduit between the organization and Anthropic
• You may be a good fit if you have:
• 7+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, partnerships or similar)
• Experience working directly with global development organizations and familiarity with the challenges and opportunities of working in this space
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• Experience explaining and demonstrating technical products to vario

Benefits

Additional Information

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

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