Manager, Preferred

About the role

The Zillow Preferred team is a best in class team who is working to partner with top real professionals, enabling them to deliver outstanding experiences for home shoppers through tight partnership and phenomenal products. We are a dynamic group of strategists, marketers, relationship management professionals, service professionals, product managers and operations leaders who work collaboratively to drive the Zillow business forward. The Partnerships team is our frontline, who drive revenue outcomes for the business through close relationships with the real estate agent teams and individuals - our Zillow Preferred Agents. They are strategic advisors who deeply understand their partners needs and can coach and grow them to maximize potential. The Manager- Preferred Partnerships position is a people leadership role within our Zillow Preferred frontline team. They lead a team of Advisors who are tasked to mentor, influence, and grow top tier Zillow Preferred Agent partners operating the integrated transaction through our post-pay pricing model. You run the business like an owner, setting clear goals that ladder to company targets, focusing on the few metrics that matter most, and using funnel and financial data to guide day‑to‑day decisions. You build a high‑performance, inclusive culture grounded in trust, accountability, and continuous improvement, while modeling commercial & operational judgment, performance inspection & accountability, enablement & system leadership, and a strong One Zillow mindset. You and your team will develop close partner relationships and drive outstanding performance for real estate teams. Commercial & Operational Judgment Translate company goals into clear, measurable objectives for your team and book of business. Focus the team on a small set of high‑impact metrics (e.g., conversion, pipeline health, revenue predictability) and the actions that most influence those outcomes. Use funnel and financial data to make day‑to‑day decisions and tradeoffs about focus, time, and resources. Inspect Performance & Drive Accountability Run a consistent operating rhythm (e.g., weekly 1:1s and pipeline reviews, monthly roll‑ups, quarterly talent/performance calibrations) to drive visibility and accountability. Use data‑led coaching to diagnose root causes, not just symptoms, and convert insights into clear next steps for each Growth Advisor. Connect recognition, development, and performance management directly to results and quality outcomes. Lead Enablement & System Excellence Ensure your team uses Zillow's standardized dashboards, tools, and playbooks (e.g., Salesforce, Tableau, GA playbooks) in a consistent, disciplined way. Partner with enablement and cross‑functional teams to improve tools, content, and processes based on frontline feedback. Build habits that help Growth Advisors self‑inspect and self‑correct using Zillow's operating system rather than custom local processes. Drive Measurable Partner Impact (Strategic Account Leadership & Partner Centricity) Leverage industry and market expertise to help your team set clear account strategies that align Zillow and partner goals with measurable business outcomes. Focus resources on the partners and levers that matter most, balancing growth, retention, and experience. Coach Growth Advisors to run strong discovery, understand partner motivations and blockers, and consistently connect Zillow solutions to tangible partner value. Monitor partner health through feedback and performance trends; work with internal stakeholders to address systemic issues impacting partner experience. Lead Change & Drive Adoption Explain the "why" behind new systems, programs, and processes in clear, practical terms for your team and partners. Set expectations, reinforce new behaviors through coaching and example, and track adoption and impact using agreed‑upon metrics. Surface structured feedback on change initiatives to central teams and help remove barriers so your team can move confidently through ambiguity. Lead as One Zillow (Leadership, Culture & Inclusion) Make timely decisions with clear rationale, especially when goals or direction shift; provide structure so your team can move quickly and confidently. Build a high‑performance environment grounded in trust, accountability, and continuous improvement-where every team member understands the bar and receives direct, useful feedback. Invest intentionally in coaching, development, and succession planning to expand team capability and readiness. Foster a culture of equity, belonging, and inclusiveness that strengthens team performance and retention. Operate with a One Zillow Mindset Build trusting relationships with cross‑functional partners (e.g., Sales, Product, Marketing, Operations, Loans, Closings, Analytics) and encourage joint problem‑solving for partners. Connect the dots across functions so partners experience one unified Zillow, not separate teams and

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