Site Engineering Manager

About the role

Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. Who we are supporting The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including: Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers. Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. The program Assistance and Advisory Service (AAS) The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce. Role ID - 2026-0066 Role Duties and Responsibilities Own end-to-end service performance NATO Enterprise Architecture and DCIS services and systems supporting the mission; Monitor engineering compliance, analyse performance trends, and drive corrective actions with technical resolver teams; Lead monthly and quarterly service reviews with customers, external and internal stakeholders, supported by structured reporting; Act as the primary on-site point of contact for the Operational Community for all NATO Enterprise Architecture and DCIS service and systems supporting the Mission; Establish and maintain effective working relationships with the Operational Community, stakeholders, ensuring understanding of operational priorities and service needs; Manage customer expectations and provide proactive communication on service performance, incidents, planned changes and project transition; By apply working holistic knowledge of, NATO Enterprise Architecture and DCIS service and systems supporting the Mission, covering OSI Layers 1-7. Liaise with technical service owners and engineering teams to translate technical information into deliverables meeting Operational requirements; Support in the onboarding of new services, ensuring that service documentation and operational procedures are established and maintained; Coordinate customer-facing communication during major incidents and service disruptions; Coordinate incident recovery by interfacing with resolver teams and ensuring timely updates to stakeholders; Oversee the impact of changes on service levels, ensuring that risks are communicated and disruption is minimised; Produce monthly Engineering Performance Reports in accordance with NCIA reporting requirements; Maintain and drive a Service Improvement Plan (SIP), tracking actions and measurable improvements; Identify opportunities for service and efficiency improvements Propose and track corrective and preventive actions Monitor trends and recurring issues to drive long-term improvements Essential Skills, Experience and Certifications PMP certification from the Project Management Institute (PMI) or equivalent project management certification. ITIL v4 Foundation certification with strong understanding of IT service management processes. CCNA Certified and s

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