PMS Replacement Project Manager (F/M/X)

Responsibilities

• Protect Operations interests, ensure any change requests that will impact hotel Operations are analyzed carefully, and impacts and risks are evaluated appropriately.
• Follow the principal SOP and any adjustment(s) that may be required due to a system change.
• Participate in deployment of success measurement practice. Contribute with other work streams on survey designs, deployment, evaluation and reaction to content and feedback.
• Perform follow-up call interviews, site visits, and carefully document and debrief outputs. Engage and maintain tracking until issues and challenges are resolved.
• Work and frequently engage intently with all areas of the project to ensure awareness and provide risk, dependencies, and overall input to the program team on behalf of Operations - Be the Operations' voice.
• Attend and learn the entire installation process during - be 100% familiar with every step of the hotels' Change Management journey.
• Attend and learn OPERA Cloud to an Operational proficiency level at the front desk of a hotel.
• Attend rollout meetings as the Operations process subject matter expert to assist deployment engineers and participants with the Accor knowledge set for process and hotel Operations adjustment. Support hotels on every step of the deployment.
• Assist the Change Management Team in creating and executing compelling content (e.g., blog posts, social media updates, videos) that inspires and motivates people to participate in the program.
• Assist Oracle in review and constant evaluation of fit-for-purpose training and educational initiatives to help program participants maximize their learning experience and reach their targets.
• Provide regular updates to program streams on progress and provide relevant feedback, as necessary.
• Travel extensively on occasion to support hotels during cutover.
• And you?
• Highly experienced in hotel Operations.
• Proven track record in Change projects in hotel Operations.
• Experience in problem solving and challenge mitigation.
• Excellent communication skills, both written and verbal - fluent English is essential, plus another local language depending on the location.
• A subject matter expert in at least one core discipline of hotel management, these areas are, but not limited to: front office, revenue management, finance and accounts receivables, F&B, housekeeping, guest services, HR, and training.
• Experience with OPERA Cloud or OPERA V5 preferable.
• Experience with FOLS ideal, but not necessary.
• Familiarity with hotel technology and applications essential.
• Strong customer care skills, ability to deal with multiple workstreams simultaneously and ability to manage multiple challenges simultaneously.
• Ability to work effectively in a team environment and collaborate with diverse cross-functional teams.
• Enthusiastic about the program's values and goals, with a desire to make a positive impact in Accor.
• Accor dares to impact:
• the world
• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce

Additional Information

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences. Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries. Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams. Here, your scope will know no boundaries; So join us and dare to make an impact on the world! Here is where your greatest challenge awaits you: Accor is a global leader in hospitality and is consistently pushing boundaries within the industry, specifically with our technologies and digital strategies, striving for continued success. After a recent evaluation of the business' needs and objectives, a program to rollout a cloud-based PMS at pace and scale has been initiated. This program and result are essential to ensuring and maintaining our operational efficiency, streamlining our business processes, and continuing to enable exceptional guest experiences while keeping hospitality at the heart of our business. To achieve this ambitious goal, we are looking for passionate, dynamic, self-starter team members who will be known as Operations Champions to represent the program and organization and to specifically drive, promote and adopt the program's values and goals. The Champion will be responsible for, in collaboration with the program team, executing strategies to drive engagement, measure adoption, address challenges, enable change, enable process alignment, validate designs, and influence positive participation at all levels throughout the company.

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