Team Manager Complex

About the role

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We're also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. The auto express manager function is meant to be a partner to the business segments, offering support, expertise and partnership. The existing diversity of the business portfolio demands from the analice claims team role specialized expertise in the different business areas. The auto express team team works with the business to support a wide array of products and offerings, they process payments to suppliers and insured parties, and the team leader plays a key role in guiding the team to achieve its goals. What you need to know: Lead an express analysis team, focused on providing excellent service to insured parties and clients, work as part of a team, constantly motivating the personnel under your supervision, develop strategies to achieve desired service levels (NPS), define goals aligned with the department's objectives, and encourage your team to meet them. Your contribution at AIG Successfully leading a team of express analysts, maintaining performance within metrics, and being responsible for 700 claims per month. Duties and Responsibilities 1. Functional Responsibilities: Manage the allocation of claims within their Complex team of adjusters Provide a technical referral point for team members and manage performance, Keep the (LoB) Senior Manager advised of key Complex loss developments and wider Complex trends. Execute strategic initiatives within their Complex team Ensure Complex 'Best Practice' is maintained within their Complex team Drive performance through required criteria Ensure claims are accurately assessed and proactively reserved within agreed service levels Embed use of balance scorecard/KPIs within team 2. Accountabilities: Team performance Team professional and technical development Team communication Team compliance Effective resolution of Complex level claims handled by team adjusters Accurate and consistent reserving and financial control of claims in Complex team Mitigation of indemnity and expense spend for Complex claims within their team Performance manage the team to maximise best practice compliance and minimise lost economic opportunity within Complex claims segment. Personal Development / Succession Planning for individuals within the Complex team. Managing compliance with governance standards and regulatory requirements within the Complex team. Effective communication to all relevant stakeholders. 3. Leadership Skills People and team management experience, including the proven ability to effectively manage team members Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally Highly effective communicator (written, verbal, presentation, training) Ability to deliver strategic directives internally while also marketing AIG claims expertise externally. Broad range of leadership competencies, from direction and pace setting to coaching and effective listening. Identify and address performance issues within the team 4 . Technical Skills and Expertise Fully developed specialist knowledge in (LoB) technical claims topics (as listed over page). Strong stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients) Policy language skills enabling accurate and consistent policy wording interpretation A strong knowledge of legal / regulatory and litigation / procedural requirements Experience in negotiation, mediation, arbitration and ADR skills Experience in conducting technical claims audits and effectively following up on findings.

Requirements

• Experience: At least 3 years of claims management.
• Along with technical skills required for the job, soft skills like effective broker engagement, teamwork, proactive management, effective time management/prioritization, calendar organization.
• Effective analytical and attention to detail.
• At AIG, we value in-person collaboration as a vital part of ou

Benefits

Additional Information

Auto Express Manager

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