Senior Reliability Lab Operation Engineer

About the role

About BBPOS BBPOS is one of the world leaders in payment devices and the inventors of mPOS technology. BBPOS products are used by large retailers and leading online platforms across multiple industries. BBPOS is engaged in the business of manufacturing and supplying mobile and smart point-of-sale hardware, and the underlying software and infrastructure to deploy, manage, and monitor those devices. BBPOS is now part of Stripe's Terminal business since the acquisition in March 2022. Post acquisition, the BBPOS team is now an extension of the Stripe Terminal team. Stripe Terminal helps Stripe users extend their online presence into the physical world. The Terminal team's mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model-whether it's creating a flagship retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event. Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. We are looking for a Senior Reliability Lab Operation Engineer who will be responsible for the full lifecycle management of laboratory equipment, complex problem analysis, and technical improvement, and participation in the development of reliability test equipment and test fixtures. The engineer will ensure the laboratory operates efficiently, stably, and with low risk through institutionalized and engineering means, providing reliable experimental platform support for the R&D, verification, and mass production of POS terminal products. This position requires a deep understanding of mechatronic consumer systems, strong development skills, and proven ability to lead and collaborate in cross-functional team environments and in supplier management. In this role, you will manage contract workers (CWs) to meet the needs of laboratory operational excellence.

Responsibilities

• Laboratory Operation and Equipment Full Lifecycle Management
• Fully responsible for the planning, operation, and continuous optimization of reliability lab equipment;
• Core equipment under management includes, but is not limited to:
• Environmental reliability equipment: High/low temperature, temperature and humidity, thermal shock, temperature/humidity cycling equipment, etc.;
• Electronic testing and measurement equipment: Data acquisition systems, programmable power supplies, electronic loads, multimeters, sensors, and data loggers;
• Develop and implement equipment full lifecycle management strategies.
• Maintenance, Repair, and Calibration System Development
• Lead and execution of the annual maintenance, repairing, and calibration plans for laboratory equipment;
• Deeply participate in the analysis of complex equipment failures and technical decision-making, leading internal and external technical reviews when necessary;
• Standardize the instrument calibration management process to ensure the accuracy and consistency of test data;
• Establish and continuously optimize management systems and technical documents for equipment maintenance, repair, and calibration.
• Reliability Test Equipment and Fixture Development
• Participate in or lead the customized development or modification of reliability test equipment to meet POS product testing needs;
• Collaborate on the design and development of reliability test tooling and fixtures (structural or electrical);
• Promote standardization, modularization, and reusability design for test equipment and fixtures.
• Risk Control and Technical Improvement
• Identify technical risks in laboratory equipment operation and reliability testing processes;
• Formulate and implement preventive maintenance and risk control programs to enhance overall equipment reliability;
• Analyze the impact of equipment issues on test results and product reliability, and propose systemic improvement suggestions.
• Supplier and Cross-Departmental Collaboration
• Act as the technical interface, liaising with equipment manufacturers and third-party maintenance/calibration service providers;
• Evaluate supplier technical capabilities and service quality, and drive continuous improvement;
• Closely cooperate with R&D, Quality, and Manufacturing departments to ensure the smooth execution of reliability testing plans.
• Systems, Audits, and Technical Support
• Participate as a core engineer in internal systems and customer audits (such as requirements related to ISO 9001, ISO/IEC 17025);
• Provide technical evaluation and equipment feasibility analysis for new laboratory projects and test methods;
• Provide technical guidance and experience sharing for managing junior engineers or technicians.

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