Engineer II - NOC and Service Ops

Responsibilities

• Coordinate the Online Gaming platform, ensuring flawless performance and availability.
• Monitor and report as part of a shift-based operations team on a 24x7 basis.
• Provide second-level troubleshooting support and liaise with service providers and third parties.
• Deliver on benchmarks set internally and adhere to SLAs and OLAs for service delivery.
• Investigate and react to live issues, maintaining outstanding service standards.
• Prepare and complete periodic releases for both infrastructure and software.
• Act as a point of contact for partner concerns raised through customer channels.
• Build and improve processes related to the role, ensuring continual improvement.
• Handle service requests, incident problems, and change requests following ITIL v4 guidelines.
• Participate in proactive monitoring and support of live and staging infrastructure.
• Ensure high-quality artwork that meets project briefs and explore creative concepts.

Requirements

• 3+ years' experience in a technical support or operational role.
• Broad technology knowledge, including both Windows and Linux environments.
• Demonstrated experience working with monitoring tools like Grafana and Datadog.
• Demonstrated accountability and ownership in managing incidents.
• Ability to analyze logs and troubleshoot issues effectively.
• Experience with Docker/Kubernetes and cloud platforms like Google GK and Amazon EKS.
• Familiarity with code repositories (GitHub/GitLab) and CI/CD pipelines.
• Knowledge of relational and non-relational databases like MSSQL and MongoDB.
• Knowledge of DNS/HTTPS certificates and configuration tools such as Ansible and Ansible Tower.
• Experience with event workflow ticketing systems like Freshdesk or Jira.
• Why Aristocrat?
• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities
• Our Values
• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen
• Travel Expectations
• None
• Additional Information
• At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Additional Information

Become a part of Aristocrat, where innovation and creativity come together to provide the world's most exciting gaming experience! As a leader in the gaming industry, we constantly challenge the limits with titles such as Game of Thrones TM, Sons of Anarchy, and Lightning Link. Our acclaimed systems and high-quality game content reflect our ongoing commitment to excellence. We are seeking a committed Engineer II - NOC to join our driven team and help us deliver top-tier gaming experiences.

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