Store Manager - Coach Coffee Shop

Responsibilities

• Leadership & Talent Development
• Recruit, train, and mentor coffee shop staff to uphold company standards.
• Provide ongoing coaching, conduct performance reviews, and address improvement areas.
• Foster a culture of teamwork, customer focus, and continuous improvement.
• Build strong relationships within the team to enhance employee and customer experience.
• Promote store events, seasonal promotions, and engage with local community partnerships.
• Operational Management
• Monitor sales performance and ensure revenue targets are met.
• Manage budgets, control expenses, and track cash flow.
• Oversee opening/closing procedures, cleaning, and light maintenance.
• Ensure compliance with health, safety, and food sanitation standards.
• Troubleshoot operational issues such as equipment malfunctions or supply shortages.
• Quality & Customer Experience
• Maintain high-quality standards for coffee and food preparation.
• Ensure adherence to recipes and preparation guidelines.
• Implement customer feedback to improve service and experience.
• Address and resolve customer complaints promptly.
• Promote brand values and enhance customer loyalty.
• Reporting & Compliance
• Maintain accurate records of sales, inventory, payroll, and other data.
• Prepare regular reports on performance metrics.
• Ensure compliance with local, state, and federal food safety regulations.
• Conduct safety and sanitation training for staff.

Requirements

• 3+ years' experience in retail or food & beverage management.
• Proficiency with POS systems and scheduling software.
• Strong understanding of budgeting, sales tracking, and inventory management.
• Demonstrated commitment to exceptional customer service.
• Excellent leadership, communication, and organizational skills.
• Ability to problem-solve and maintain a strong work ethic.
• Schedule: Ability to work a flexible schedule to meet the needs of the business-including nights, weekends, busy season, and high-traffic retail days (including but not limited to public holidays).
• Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.
• Our Competencies for All Employees
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly : Learns quickly when facing new p

Benefits

Additional Information

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Coffee Shop Manager is responsible for overseeing daily operations, including staff management, inventory control, financial performance, and ensuring exceptional customer service standards. This role requires strong leadership, operational excellence, and a commitment to creating a positive team and customer experience.

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