Manager Of Operations- Aurora 911

Benefits

Additional Information

JOB LOCATION 23911 E Arapahoe Rd Aurora, Colorado 80016-4120 Cit y of Aurora , Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity , Respect, Professionalism , and Customer Service , and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces PRIMARY DUTIES & RESPONSIBILITIES Hiring Range: $ 99, 166 - $123, 958 annually Full Salary Range: $99, 166 - $154,948 annually The deadline to submit applications is July 1st, 2026. Please note, the City of Aurora will conduct ongoing screenings of applications on a first-come, first-serve basis; as soon as we determine a qualified pool of applicants exists, this position may be closed without notice. The Manager of Operations leads and develops first-line supervisors while ensuring seamless operational performance across Aurora911. This role advances the Director's strategic vision and upholds Aurora911's Mission, Vision, and Core Values by maintaining real-time awareness of operations, leveraging data to anticipate needs, and keeping the Operations Division agile, responsive, and aligned with organizational priorities. The Manager maintains a visible, engaged leadership presence, coaching supervisors through instruction, observation, and feedback to build confidence, decision-making, and people-leadership skills. This position fosters a healthy and accountable culture through leadership modeling and succession planning, collaborates with internal and external partners to enhance service delivery, and continually evaluates workflows, policies, and SOPs to ensure they are current, efficient, and aligned with industry standards and community needs . By ensuring 24/7 operational continuity and consistently high-quality service delivery, this role safeguards reliable emergency communications for the community . PRIMARY DUTIES & RESPONSIBILITIES Support a flattened leadership model where influence, presence, and relational trust are valued above hierarchy, and where supervisors and line-level contributors participate actively in shaping operational excellence. Maintain a consistent, on-site leadership presence using live observation and real-time awareness to stay connected to supervisor performance, operational flow, and team morale . Coach and develop first-line supervisors through observation, guided decision-making, and timely feedback that build confidence, accountability, and leadership skills . Facilitate collaborative, team-based problem-solving among supervisors rather than relying on top-down directives . Identify individual development needs and create growth plans to prepare supervisors for expanded responsibility and leadership succession. Model professional conduct, emotional intelligence, and communication expected of Aurora911 supervisors and ensure alignment across leadership tiers. Monitor and evaluate supervisor performance and behavior and take appropriate action, including coaching, corrective feedback, documentation, and, when necessary, recommending personnel actions in accordance with city and department policies . Operational Oversight & Real-Time Data Awareness Maintain real-time awareness of operational activity, service levels, supervisor performance, and employee workload to ensure alignment with Aurora911 standards . Monitor call-processing metrics, staffing deployment, and service trends to identify gaps, emerging issues, and opportunities for improvement . Collaborate with supervisors to interpret performance data and turn insights into coaching, workflow adjustments, or resource decisions . Initiate timely interventions when performance shifts, service impacts, or morale concerns emerge to correct issues early . Ensure operational decisions support both immediate service needs and long-term strategic priorities defined by department leadership . Policy, SOPs, and Workflow Alignment Contribute operational insight to the development and revision of policies, SOPs, and workflows in collaboration with the Director and department leadership . Participate in structured policy review processes to keep directives aligned with Aurora911's values, strategic priorities, and practical application . Support

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at auroragov? Share your experience