Head of Technical Support

Responsibilities

• Strategic guidance: Provide technical and strategic advice to account managers and sales teams.
• Customer support: Offer on-site technical assistance, create customized solutions, and support sales with technical and marketing materials.
• Product expertise: Act as a subject matter expert on poultry feed supplements and conduct product demonstrations.
• Data analysis: Analyze data and customer information to develop solutions and drive initiatives.
• Cross-functional collaboration: Work with R&D, sales, and operations teams to align on projects and strategies.
• Training: Train sales teams on technical aspects of the products.
• Market intelligence: Stay updated on product research, market trends, and competitive developments.
• Key accountabilities
• Product Expertise and Knowledge Transfer: Serve as the in-house subject matter expert on all products, their application across species (poultry, ruminants), and their impact on animal health and performance.
• Formulation and Quality Assurance: Develop and implement nutritionally balanced feed formulations. Oversee quality control processes to ensure all products meet internal standards, customer needs, and regulatory requirements
• Training and Education: Design and deliver comprehensive technical and sales training programs for internal staff and external stakeholders (e.g., farmers, distributors, key influencers) to enhance product knowledge and application expertise.
• Market Intelligence and Strategy: Analyze market trends, competitor activities, and customer needs to help inform product development, go-to-market strategies, and marketing campaigns. Position products effectively to ensure differentiation and drive sales growth.
• Cross-Functional Collaboration and Leadership: Lead and mentor technical teams while working closely with sales, marketing, production, and procurement departments to align technical strategies with overall business objectives and ensure operational efficiency.
• Documentation and Communication: Translate complex scientific data into accessible commercial formats, developing technical manuals, sales tools, and reports for various audiences.
• Budget control: Controls the budget of the department, takes corrective actions when necessary, and ens

Benefits

Additional Information

Get ready to Own professionalization as a Head of Technical Support at Nutreco, an SHV company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a positive global impact for generations to come. Join us in this transformational role and Own your playbook, Own your impact and Own your career growth. Head of Technical Support is a senior role that provides strategic and technical guidance, acting as a subject matter expert to support sales teams and customers. Key responsibilities include developing customized solutions, conducting product demonstrations, analyzing data, collaborating with R&D and operations, and staying updated on industry advancements to enhance product value. This role requires a strong technical background, with often a veterinary science degree, combined with extensive experience in the poultry industry and strong communication and leadership skills. This role defines and executes the technical strategy as per the OpCo strategic goal. This role reports to the Strategic Marketing Director and will have Technical, Customer Lab Services and Applicator team members as the direct reports. Job Description: A Technical Head for poultry feed supplements is a senior role that provides strategic and technical guidance, acting as a subject matter expert to support sales teams and customers. Key responsibilities include developing customized solutions, conducting product demonstrations, analyzing data, collaborating with R&D and operations, and staying updated on industry advancements to enhance product value. This role requires a strong technical background, with a veterinary science masters/PhD, combined with extensive experience in the poultry industry and strong communication and leadership skills.

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