Technical Support Specialist

Responsibilities

• Providing high-quality, hands-on customer support: you ensure customer satisfaction and deliver fast, effective, and efficient support
• Handling escalated customer cases and ensuring they remain within agreed resolution times, for example by ensuring that calls are answered
• Serving as the first point of contact for incoming questions and escalating issues to the appropriate stakeholders (such as Customer Success Management, Consultancy, Development, etc.)
• Analyzing recurring questions to improve the Customer Support strategy. You not only identify solutions but also ensure correct implementation
• Sharing ideas and initiatives to improve standard work processes
• What you bring:
• Relevant customer-oriented experience (customer support/success, sales, hospitality) or a strong motivation to learn this
• Fluent in English (both written and spoken)
• Technical Bachelor's degree; technical Master's preferred
• Strong communication skills to build customer relationships
• A growth mindset: you love continuous improvement and enjoy working in a scale-up environment
• You are results-oriented and take initiative
• Why you will love working here:
• Grow your career as we scale
• Pension Contribution of 4% with an employer sponsored retirement plan
• Public transport allowance via NS business card
• Employee Referral Incentives up to €3,000 for a successful referral
• 27 Vacation Days to rest and recharge
• Remote Work Flexibility up to 2 months/year (with manager approval)
• Structured Onboarding & Mentorship support
• Social Events like Sensorfact Week & team dinners
• Office Perks like unlimited coffee, snacks, and free Friday lunch
• Visit our website and follow us on LinkedIn , Instagram , and Glassdoor to stay updated on our journey.

Benefits

Additional Information

Ready to scale your career in a high-growth scale up where your results drive real world change? We're Sensorfact , Europe's #1 smart monitoring platform for the industry , on a mission to make industry smarter, cleaner, and more efficient. Every day, our technology helps thousands of manufacturers cut energy waste, reduce costs, and lower carbon emissions through intelligent data insights and automation. Today, we've joined forces with ABB, a global leader in electrification and automation. This partnership has propelled us onto the world stage, enabling us to expand rapidly and help more businesses optimize their energy efficiency, cut costs, and make a positive impact on the planet. Apply today and help shape a smarter and more sustainable industry.

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