Network Infrastructure Operations Lead

Requirements

• Bachelor's degree in IT, Communications, or related field.
• 5+ years in field support roles with 2+ years in supervisory capacity.
• Familiarity with firewall, wireless, router, and structured cabling.
• Proficient in operational environments and remote diagnostics.
• Willingness to travel and lead field deployment initiatives.
• Strong organizational skills, attention to detail, and eagerness to learn.

Benefits

Additional Information

Unleash your energy within! Be a part of the EDC Team! - Ensure proactive monitoring and timely resolution of network alerts and performance issues - Oversee patching, firmware upgrades, and configuration backups of network appliances - Manage daily network health reports and escalate unresolved issues - Coordinate with vendors and service providers for WAN circuit issues and infrastructure support - Review change requests, risk assessments, and document change implementation - Mentor Specialists and Analysts, reviewing troubleshooting techniques and SOP compliance - Support after-office emergency response and critical incident resolution - Participate in security reviews, technical audits, and compliance reporting - Validate support coverage, on-call rotations, and ticket queue monitoring - Lead capacity reviews, reporting, and service performance tracking - Monitoring of daily operations across all remote site support activities

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Company Intel

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