Fleet Dipatcher

About the role

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group

Requirements

• Able to a ccurately navigate through computer systems and input information into various fields using a standard computer keyboard
• Can perform basic mathematical calculations including addition, subtraction, percentages, etc.
• Prior experience managing and resolving customer issues
• P repar ation of written communications ( e.g. responding to customer inquiries )
• Have a basic understanding of geography and can provide directions
• Must be able to communicate effectively with others over the phone or in-person, and demonstrate effective listening skills
• Experience working in a fast-paced environment
• Knowledge of policies and procedures (service benefits) relative to emergency road service
• Reading and comprehending various Customer Care service tools ( e.g. manuals, work models, etc. )
• Experience dispatching calls
• C all center environment experience
• Work Environment
• Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.
• Interested in learning more? Apply Today!

Benefits

Additional Information

It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) You enjoy interacting with people , having a high attention-to- detail and thrive in a fast-paced setting . Having a job that is exciting and all ows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you ca n have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Dispatcher opportunities are all about! A day-in-the-life of a Fleet Dispatcher As a Fleet Dispatcher , you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location . In this role, you will also have the opportunity to : Monitor dispatched calls and tak e action to resolve and correct service or other potential problems Handle driver / customer escalations in accordance with established procedures Provide explanations to customers and r eports / document s ervice issues Clos e service request s using company electronic dispatching system Accept payment from members / customers , when necessary Reconcile and resolve rudimentary payment issues and m aintain related records and files Assist coworkers and less-tenured dispatchers , as necessary Please Note: This position is NOT hybrid and will report to a fleet location every day. How we reward our employees : In addition to a competitive starting salary, ACG offers e xcellent and comprehensive benefits packages : Hourly rate starting at $16.86 /hr. Pay rate will be determined based on experience and may exceed starting rate. Overtime earning potential at time and a half the hourly wage Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am $250 Quarterly Perfect Attendance bonus Fully paid training Medical, dental and vision benefits 401k with employer m atch Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days and floating holiday s Paid volunteer day annually Tuition assistance program , professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks , rewards and much more W e are looking for candidates who : Education Have a high school diploma or equivalent (GED)

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