Staff Product Designer - Consumer Experience

About the role

We are on a mission to transform how people interact with companies by making every conversation seamless, personalized, and human-like. Our AI Agent Management Platform empowers enterprises to create and manage AI voice and chat agents at scale, turning interactions into lasting relationships. As our Staff Product Designer - Consumer Experience , you will drive the realisation of the design vision for consumer-facing, multimodal experiences across voice, chat, and beyond. You will guide your cross-functional product team to translate this vision into intuitive, trustworthy, and engaging interfaces that make AI agents feel effortless to use. This is an opportunity to lead design at the heart of how people experience AI, shaping consumer-grade interfaces that will influence the future of Agentic AI. Areas of ownership: Bring the design vision to life in your product team, ensuring clarity and usability across consumer-facing, multimodal experiences. Partner closely with product managers, engineers, and AI specialists to align on priorities, user needs, technical feasibility, and business impact. Balance simplicity and delight, ensuring interfaces feel natural and human-like across voice, chat, and graphical touch-points. Lead UX strategy for your product team with a focus on multimodal consumer interactions, ensuring research insights shape both near-term design choices and the long-term vision. Prototype and test interaction models that make AI agents intuitive and trustworthy for everyday users. Take end-to-end ownership of design in your product team, shaping direction and delivering high-quality, hands-on work.

Requirements

• 8+ years of experience in product design with a proven track record in consumer-facing products, including two years in a lead capacity.
• Strong expertise in designing multimodal experiences, ideally across voice, chat, and mobile.
• Ability to translate a design vision into coherent, high-quality execution within a cross-functional team.
• Strong interaction and visual design skills, with a portfolio that demonstrates elegant, user-centered solutions in consumer contexts.
• Experience collaborating with product managers and engineers to drive outcomes and influence priorities.
• A research-driven mindset, grounded in user research, usability testing, and data-informed decision making.
• Excellent communication and storytelling skills, with the ability to align and inspire cross-functional teams.
• Experience designing consumer-facing products that integrate AI or conversational interfaces.
• Background in designing multimodal experiences that combine voice, chat, and graphical interfaces.
• Familiarity with design systems in a scaling organization.
• Knowledge of accessibility best practices and inclusive design principles for multimodal products.
• Interest in emerging interaction models such as ambient computing, AR/VR, or wearables.
• Our recruiting process:
• Recruiter Interview → Hiring Manager Interview → Portfolio Walkthrough → Live Whiteboard Session → Engineering Lead Interview → Bar Raiser Interview
• Why Parloa?
• We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
• Backed by leading global investors like General Catalyst,

Benefits

Additional Information

About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

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