Flight Desk Associate - Sabre Expert [Offshore]

Responsibilities

• Provide tailored flight options based on advisor and client preferences
• Manage flight-related inquiries, requests, and issue resolution
• Book, ticket, refund, and process voluntary/involuntary changes using Sabre (cryptic mode)
• Issue and redeem MCOs (Miscellaneous Charges Orders)
• Monitor and action ticketing and schedule change queues
• Research aircraft types, seating configurations, and routing options
• Calculate commissions based on contracts and fare basis codes
• Respond to urgent or emergency support calls from advisors and/or clients
• Assist with additional ad hoc tasks as needed

Requirements

• 3+ years of experience in a flight support, air desk, or similar role
• Strong, hands-on experience using Sabre in cryptic mode, including both manual and automated workflows
• High attention to detail with the ability to maintain accuracy in fast-paced, high-volume work
• Strong reading comprehension - able to quickly understand fare rules, airline policies, internal SOPs, and advisor emails/requests with minimal guidance
• Ability to follow detailed instructions accurately and consistently, especially in complex booking and ticketing scenarios
• Clear and professional written and verbal communication skills, with the ability to provide concise, accurate information via email and phone
• Ability to manage multiple tasks and priorities while meeting deadlines
• Comfortable working independently and navigating changing or ambiguous situations
• Must be available to work U.S. time zones and on weekends and holidays
• Strongly Preferred
• Knowledge of business or private aviation
• Experience with Phase IV exchanges
• Familiarity with NDC bookings
• Proficiency in Google Workspace and Microsoft Office
• Experience with Front or similar customer communication platforms
• Additional Details:
• Independent, full-time remote contractor role
• Starting hourly rate: $7-8 USD, depending on experience
• Performance-based increase after 3 months (up to +$2/hour)
• Contractors must provide their own equipment (laptop, stable internet, and backup connectivity)
• Application Process
• Shortlisted candidates will complete a live skills assessment focused on Sabre cryptic commands. We're looking for individuals who are confident in navigating Sabre, including complex workflows.
• Our Values
• We're forging our own path
• Fora has always been about driving change within the industry. We're not interested in maintaining the status quo.
• We're stronger together
• Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
• We believe in technology
• We're here to serve

Benefits

Additional Information

About Fora Fora is the modern travel agency , empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career , whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal. Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City . In 2025, we announced our $60 million Series B and C investment rounds , led by Thrive Capital and Insight Partners , with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work. We're building the first truly unified platform for all travel needs-leveraging the best of human expertise and technology to transform how people plan and book travel. Job Overview: We're looking for a Flight Desk Associate to join our growing Flight Desk team. In this role, you will play a critical part in supporting our travel advisors by managing day-to-day flight operations and handling complex air travel requests. You'll collaborate closely with advisors to ensure travelers receive timely, accurate, and seamless flight support from booking through completion.

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