Student Support and Operations Officer

Requirements

• Minimum undergraduate degree from a recognized institution.
• 2-3 years of experience in student support, student services, or campus operations.
• Strong interpersonal and communication skills with the ability to work effectively with students and cross-functional teams.
• Demonstrated organizational ability and attention to detail.
• Ability to manage multiple priorities in a dynamic academic environment.
• Familiarity with student information systems and institutional administrative processes is an asset.
• Application Process:
• Note: Application materials should be submitted as a single combined PDF file with a filename that identifies the applicant.
• We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.
• To support the overall well-being and success of our employees, IBU provides a comprehensive total rewards package which includes, based on role eligibility:
• 100% employer paid extended Health & Dental benefits
• 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
• Life, AD&D, and Long-Term Disability Insurance
• Competitive paid time off, starting at 3 weeks
• Tuition Benefit Program
• Access to preferred corporate membership rates with GoodLife Fitness
• Engaging employee appreciation and community-building events throughout the year
• IBU values and embraces Diversity, Equality, Inclusion, and Accessibility as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for ev

Benefits

Additional Information

About IBU International Business University (IBU) stands as Ontario's first independent not-for-profit university. Having received Ministerial consent for full accreditation in 2020 and DLI approval in 2023, IBU is Ontario's only not-for-profit independent University. Our foundation draws inspiration from the world's most esteemed independent universities, creating a 'next generation' model characterized by innovation, agility, and responsiveness. IBU is focused on being a truly student-centric, industry-aligned university, executing the best practices of today to build the future talent relevance of tomorrow. IBU is committed to curricula and learning experiences that seamlessly blend rigorous academic preparation with practical skill development, reflecting emerging technologies, evolving societal needs, and the future demands of the global workforce. Job Title: Student Support and Operations Officer Term: Full-time, Indefinite (40 hours/week) Department: Registrar Office Reports to: Sr. Manager Student Success Salary Range: $55,000.00 - $65,000.00 annually Location: Ottawa, Ontario The Student Support and Operations Officer plays a critical role in ensuring an efficient, student-centered campus experience while supporting efficient day‑to‑day operations. Serving as the first point of contact for students, this position provides front‑line guidance on academic and administrative matters, supports enrolment and orientation activities, and contributes to student engagement initiatives. The role is also responsible for coordinating campus operations, ensuring classroom readiness, and resolving daily administrative and operational needs. By working closely with student support and operations teams across Ottawa and Toronto, the Officer ensures consistent service delivery, aligned operations, and a high standard of student engagement in collaboration with Ottawa Education Group. Key Responsible Areas: Student Services & Administrative Support Campus Operations Cross‑Campus Collaboration

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