eCommerce & Marketplace Manager

About the role

About Puppy Diary | 关于小狗日记 Puppy Diary (小狗日记) is a Singapore platform where puppy parents find trusted advice on caring for their dogs and can purchase the accessories and services they need - all in one place. Key Responsibilities | 主要职责 - Drive marketplace growth - identify opportunities through data, competitor benchmarking, and user behaviour insights. - Plan and execute promotional campaigns (8.8, 9.9,10.10, 11.11, CNY Puppy Specials) and seasonal marketing drives. - Manage seller listings and product pages to ensure accuracy, quality, and discoverability. - Track weekly platform performance (GMV, conversion, traffic) and report monthly to leadership. - Coordinate with logistics, customer service, and content teams to ensure smooth platform operations. - Handle customer escalations and ensure a high-quality experience for puppy parents on the platform. - Support onboarding of new sellers and service providers as directed by leadership. What We're Looking For | 任职要求 - 3-5 years in eCommerce, marketplace operations, or digital marketing. - Hands-on experience with TikTok Shop, Shopee, Lazada, or similar platforms. - Background in pet care, dog products, FMCG, or consumer retail is a plus. - Able to manage a flexible workload and handle difficult customers with composure. - Proactive, consumer-centric, and passionate about dogs. What We Offer | 我们提供 - Competitive salary commensurate with experience. - Flexible and hybrid working arrangements. - High-ownership role with direct impact on platform growth. - Learning & development budget for eCommerce upskilling. How to Apply | 如何申请 Send your CV to puppydiary.sg@gmail.com | Subject: eCommerce Manager Application - [Your Name]

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