AVP, Product Insights & Optimization (L10)

Responsibilities

• Define and monitor KPIs to analyze digital wallet adoption and usage, translating trends into business drivers and establishing baseline measures for future agentic commerce
• Develop and maintain enterprise Tableau dashboards for Emerging Payments products and digital wallet capabilities, segmented by platform and client
• Perform opportunity sizing, segmentation, and profitability analysis to inform targeting and product strategy
• Support Emerging Payments through pro forma forecasting and financial analysis across digital wallet partners (e.g., Apple Pay, Google Pay, Samsung Pay, Amazon Pay, PayPal Wallet)
• Design and execute test-and-control methodologies to quantify the impact of digital wallet initiatives using advanced analytics (e.g., segmentation, statistical models)
• Build and expand analytics-driven optimization use cases (e.g., profit/LTV-based decisioning) across digital wallet products
• Serve as a trusted advisor by solving complex business problems and delivering actionable, data-driven recommendations
• Develop and present clear, accurate insights tailored to audiences ranging from working teams to senior leadership
• Ensure compliance with applicable model risk, regulatory, and governance requirements
• Required Skills/Knowledge:
• Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 4+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 6+ years of relevant analytics/data science experience.
• 4+ years of experience data mining or programming in SAS, SQL, R, Python, or other comparable languages
• 2+ years of experience in BI tools, e.g. Power BI, Tableau, Birst, etc.
• 2+ years' experience in analytics role with cross-functional stakeholders such as marketing, clients, credit risk, finance
• 2+ years of financial modeling using Excel and providing visualizations using Tableau software
• Proven experience with large-scale data analysis, data mining, and statistical modeling.
• Ability to solve complex technical and people-oriented problems with minimal supervision
• Advanced proficiency in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills
• Strong written/oral communication & stakeholder management skills.
• Desired Skills/Knowledge:
• Thought leadership and framework based solutioning abilities
• Experience in st

Benefits

Additional Information

Job Description: Role Title: AVP, Analytics - Product Insights & Optimization (L10) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing to take up leadership roles. Organizational Overview: Our analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth. Role Summary/Purpose: AVP-Analytics, Product Insights & Optimization (Individual Contributor) role is a part of India Analytics Hub (IAH) and reports to Product Insights & Optimization leader in IAH. The desired employee is expected to deliver on business and organizational priorities for the Product Insights and Optimization teams, solving problems with solutions that are powered by data and analytics. The role involves providing strategic thought leadership and data driven insights on diverse analytics and reporting activities to the product analytics team for multiple Synchrony products and capabilities. The individual is expected to manage a queue of analytical projects from start to finish and develop actionable recommendations based on findings. This will include reporting, behavioral analytics, lookalike modeling, segmentation, building proformas, forecasting, and other activities related to improving portfolio performance. This individual is expected to partner with internal stakeholders to influence and drive strategy. This role emphasizes data-driven storytelling through P&L financial drivers and understanding profitability dynamics.

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