Research Operations Lead (Fixed Term)

About the role

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you'll fit right in.

Responsibilities

• Transform our operational foundation to support research at scale
• Transform our participant recruitment infrastructure. Design and scale a system that gives researchers - and Justworkers Who Do Research (JWDR) - reliable, ethical, and efficient access to customers. Move us from ad hoc to repeatable to self-service.
• Harness our research community. Define where researchers' involvement creates the most leverage and build the coordination systems that make their contributions scalable. The goal: an ops practice owned by the whole community, not dependent on any one person.
• Define our research ethics and data governance standards. Own the frameworks, consent workflows, and privacy practices that ensure all research at Justworks meets our standards for participant trust and data protection.
• Increase insights fluency across the organization
• Build the operational backbone for our Insights Fluency program. EvolveDevelop the playbooks, tools, templates, and training that empower Justworkers across the company to conduct research responsibly and effectively.
• Establish and govern our Research Knowledge Orchestration system. Build a living repository that makes it easy for anyone to find what we know, with metadata frameworks and freshness policies that keep it trustworthy over time.
• How You Will Do Your Work
• How results are achieved matters as much as the results themselves. Your foundational skills and attributes are anchored in:
• Strategic and systems thinking - You connect a recruiting pain point to a knowledge gap to a missed business decision and design a coherent operational response. You build for today and architect for scale.
• Consultative - You build relationships, understand problems, and co-design solutions through open-ended questions and active listening. You don't impose systems - you build them with the people who'll use them.
• Autonomous and self-directed - You operate with minimal oversight, proactively iden

Requirements

• Your Success Profile

Benefits

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