Call Center Sales Advisor I (Hybrid - Miami area required)

Responsibilities

• Works from the Predictive Dialer/provided lists to: Call members who need their memberships renewed.
• Call members who want to upgrade membership or to encourage them to upgrade membership.
• Call members whose membership has become delinquent to reinstate their membership.
• Call existing resort owners from an existing solicitation file.
• Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.
• Answers questions on all Interval International products and exchanges.
• Meets monthly renewal goals based upon assigned working area.
• Meets monthly Preferred goals based upon assigned working area.
• Maintains a minimum of 90% performance on call monitoring.
• Performs other related duties as required.
• Knowledge, Abilities, and Skills
• Must possess a minimum of two years telephone sales experience.
• Must be knowledgeable and maintain current knowledge about all new and existing membership programs and benefits.
• Must be computer literate.
• Once trained, this person must be able to successfully navigate all functions of the Predictive Dialer.
• Must possess excellent customer skills.
• Must have excellent telephone etiquette.
• Must possess excellent oral and written communication skills.
• Must be detail oriented and possess excellent organizational skills.
• Must possess excellent negotiating and sales skills.
• Must be able to work shifts.
• Physical Requirements:
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Benefits

Additional Information

$15 per hour plus commissions! Hybrid position (Must live in the Miami, FL area!) Interested in joining an outstanding, well-established organization that will enable you to earn a competitive base salary plus incentives? Look no further! What sets this position apart from the rest? Let's begin with a $1,000 sign-on bonus! Let's talk about INCENTIVE: Renewal Desk - An additional average of $5.38 per hour week over week In addition, this position also includes a compensation package that includes: 1. Paid Training 2. Medical, Dental and Vision Insurance 3. Life Insurance 4. 401K, Employer match 5. Employee Assistance Program (EAP) 6. Paid Time Off (PTO - includes vacation, sick and personal days) 7. Interval Perks - Free vacation stays What are you waiting for? Do not miss out on a great opportunity! Apply today to become a part of a collaborative environment with great team members and exceptional leadership!!! This position renews/extends years of membership to existing members, upgrades to preferred status, reinstates members whose membership has become delinquent, and offers Club Interval to non-existing members (owning timeshares) while providing excellent customer service.

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