Owner Reservatons Specialist

Responsibilities

• Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound)
• Assist owners with booking, modifying, and canceling reservations
• Educate owners on timeshare usage rights and account status
• Process external exchange requests through a third-party partner
• Offer and explain Vacation Guard Travel Protection
• Maintain accurate documentation and meet quality/performance expectations
• Use multiple systems and tools to support owners, including:
• MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint
• Call volume expectations:
• 30-35 calls/day average
• 40-50 calls/day during peak periods

Requirements

• High school diploma or GED required
• 2+ years of customer service experience preferred (Call center experience is a plus, especially in hospitality- Sales, collections, and front desk experience are also highly transferable! )
• Strong communication, listening, and multitasking skills
• Comfortable working in a fast-paced, metric-driven environment
• Must be able to work weekends and holidays as needed
• Must pass a background check and drug screening
• Bilingual English/Spanish is a HUGE plus (additional pay available!)
• Additionally, the person must possess and adhere to the following core values:
• Integrity
• Passion
• Work Ethic
• Why You'll Love It Here:
• Comprehensive benefits (medical, dental, vision, PTO, 401K match)
• DailyPay: get paid when you need it
• Career growth & tuition assistance
• Employee discounts on resorts, restaurants, and more
• Inclusive culture & community involvement opportunities
• Remote flexibility after the 90-day onsite period
• Why Westgate?
• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - Access Your Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact
• This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Additional Information

Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth! This role offers paid training, performance incentives, and long-term career growth with one of the nation's largest hospitality companies. Next Class Starts: August 27 Earn $18.00/Hour During Training (Includes Base Pay + Weekly Bonus) Access your earned income instantly and manage your money with free financial wellness tools through DailyPay. Training Duration: 6 Weeks (4 Weeks Training + 2 Weeks Nesting) Training Schedule: Monday-Friday, 9:00 AM - 5:30 PM (Onsite in Ocoee, FL) Work From Home Opportunity: Eligible After 90 Days (Hybrid Schedule May Apply Based on Distance) Work schedule from home is 11:30am - 8pm; Weekends required; 2 days off during the week Plus, shift differentials with an additional 10% evening differential and 15% weekend differential As an Owner Reservations Specialist , you'll support Westgate Resort owners by handling reservations and account inquiries , educating owners on their timeshare usage rights, and delivering a 5-star experience on every call.

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