Housing Operations Manager

About the role

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed

Responsibilities

• This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
• Housing operations and tenancy management
• Lead the day-to-day landlord function across supported housing services, keeping standards consistent and addressing issues before they escalate.
• Safeguarding and Risk Management
• Take responsibility for ensuring housing management activity actively identifies and responds to safeguarding risks, including where concerns emerge through non-engagement, property condition, or repeated enforcement action.
• Property, Estates and Void Management
• Oversee a planned programme of estate inspections, tenancy audits, and housing-led health and safety checks, ensuring actions are clearly recorded, owned, and followed up where standards fall short.
• Compliance and Resident Safety
• Take day-to-day responsibility for housing-led compliance activity, working closely with Property and Compliance teams to make sure statutory requirements are met in practice, not just on paper.
• Leadership and Team Management
• Line manage Housing Officers, setting clear expectations around performance, accountability, and professional conduct, and addressing issues promptly where standards slip.
• Cross-Departmental Coordination
• Act as the main operational link between Housing, Property, Compliance, Care and Support, and Income teams, ensuring issues are addressed collectively rather than passed between services.
• Customer Involvement and Tenant Experience
• Promote meaningful resident involvement in housing services, ensuring opportunities for engagement are accessible and appropriate to the needs of supported housing residents.
• Performance, Quality and Assurance
• Use performance data, case audits, complaints, and service insight to identify emerging risks, recurring issues, and gaps in housing management practice.
• Key relationships
• Head of Housing
• Housing Officers
• Income Team
• Care & Support operational teams
• About you:
• Enjoys social interaction and the company of others, networks in local business community.

Requirements

• Essential:
• Ideally educated to degree level or equivalent.
• Holds relevant CMI/NVQ Level 3 or other business/management qualification.
• Desirable:
• Other relevant professional memberships and/or specialist qualifications are desirable.

Additional Information

We're looking for a kind, compassionate and resilient Housing Operations Manager located at our Head Office in Islington. £59,535 .00 per annum, working 35 hours per week. Want to feel valued? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply) Free DBS

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