Microsoft 365 Productivity & Cloud Engineer

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Additional Information

The Microsoft Productivity & Cloud Engineer is responsible for supporting, optimizing, and evolving Microsoft 365 productivity and cloud services for WWF-US and its Country Offices. This position combines deep technical expertise with strong cultural and linguistic fluency, providing regionally aligned support while contributing to global standards, governance, and continuous improvement. Microsoft 365 Productivity & Collaboration Support and optimize administration of Microsoft 365 productivity services, including: Microsoft Teams and Teams Admin Center OneDrive, SharePoint, and their respective Admin Centers Help provide or design solutions for staff or program workflows utilizing advanced Microsoft tools such as Power Apps and Power Automate. Partner with regional teams to improve adoption and effective use of collaboration tools Provide localized guidance and support in English and Spanish Familiarity with Microsoft Fabric is a plus User Account & Identity Management Work with role assignments and access permissions in alignment with least-privilege principles along with advanced user, user principal, and Entra App / Enterprise App integrations and permissions. Support on-going and new conditional access policies and Privileged Identity Management (PIM) in alignment with least-privilege principles. Manage M365, Security, Dynamic, and Distribution groups (ideally through both Web UI and PowerShell / MS Graph) Support onboarding, offboarding, and role-change processes for staff, contractors, and partners Coordinate with US IT teams to ensure timely and accurate identity lifecycle management Assist with access reviews, audits, and remediation activities Regional Support & Global Collaboration Serve as a trusted technical partner to Country Office leadership and staff Provide time-zone-aligned support to regional users, improving responsiveness and service quality Collaborate closely with U.S.-based IT teams to ensure consistency with enterprise architecture and standards Escalate systemic issues and contribute regional insights to global improvement efforts Operations, Resilience & Continuous Improvement Monitor service health and proactively identify risks or degradation Participate in incident response and business continuity planning, contributing to "follow-the-sun" support models Key Competencies Technical & Operational Agility : Demonstrates strong technical and operational agility, effectively navigating complex business and cloud environments to deliver tailored, high-quality support across WWF's Azure and multi-cloud platforms. Communication & Stakeholder Engagement: Clear, influential communicator who leads projects end-to-end, ensuring alignment, transparency, and active engagement with stakeholders across technical and non-technical teams. Strategic Technology Evaluation: Possesses broad enterprise scale expertise across infrastructure, Azure cloud architecture, identity and access management with Entra ID, and emerging AI‑ driven‑ automation technologies-enabling the evaluation and recommendation of modernization opportunities, security improvements, and strategic technology replacements. Continuous Learning & Growth Mindset: Demonstrates a strong growth mindset, continually expanding expertise in evolving cloud, automation, and security technologies and applying new knowledge to strengthen WWF's technical capabilities. Requires Skills and Experience A degree IT or related field is HIGHLY preferred . Verbal and written fluency in English and Spanish required. Minimum of 8 years of relevant experience supporting Microsoft 365 productivity services in an enterprise environment: Administering Microsoft Teams in a production M365 tenant, including Managing team creation, naming policies, and lifecycle controls Configuring Teams settings for external and guest access Administering SharePoint Online sites (team sites, communication sites) Managing permissions using groups and role-based access Supporting site creation, ownership, and lifecycle management Troubleshooting access, inheritance, and permission issues Working within a modern, flat hub site or multi-site architecture Document libraries, lists, and metadata Versioning, check-in/check-out, and content organization Collaboration workflows between SharePoint, Teams, and OneDrive Basic understanding of information architecture and site usability Supporting business teams without over-customizing the platform Hands-on user and identity management experience, including: Provisioning and deprovisioning users, service accounts, and guest accounts in Microsoft Active Directory and Entra ID (Azure AD) Supporting onboarding, offboarding, and role assignments Troubleshooting authentication and access issues Coordinating identity-related work with US IT and Security teams Performing access reviews and remediating inappropriate access Experience working in a global or multi-country organization strongly preferred Demonstrated ability to support user

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