Family Resource Coordinator

Requirements

• Possess knowledge of medical and legal principles of authorization, donor evaluation, and management.
• Has ability to communicate and present information effectively and concisely within a team environment. Has ability to work productively both independently, and as a team participant with accountability to all other team members.
• Proactive team player who must uphold the core values of the organization which include passion, integrity, and team work.
• Has strong conflict management skills as well as excellent written and verbal communication skills.
• Multi-lingual skills are beneficial. The most common languages spoken are Spanish, Mandarin, Cantonese, and Vietnamese.
• Compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in crisis, individuals or groups and a variety of medical professionals.
• Able to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives.
• Maintain strong organizational skills that will allow him/her to assess changing environments establish appropriate priorities, handle highly stressful situations in a calm, mature manner, using sufficient judgment and discretion at all times.
• This individual must also provide accurate assessments of job performance and recommend changes in policies, procedures, strategies and action plans.
• Thrives in a fast-paced dynamic environment and adjusts to new priorities as required.

Additional Information

Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. GENERAL JOB FUNCTION The Family Resource Coordinator works with donor hospital personnel, physicians, and the Donor Network West team to facilitate a donation discussion and the organ and tissue authorization process. The primary responsibility is to initiate the donation discussion and request for organ and tissue donation or notify the Notifying Party of donor designation. The Family Resource Coordinate also immediately responds to donor referrals to assess family needs as requested by the hospital, family and or resource/transplant coordinator. He/she must utilize consistent communication and empathy for both the donor family and potential transplant recipients. The individual must be compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in grief/crisis, individuals or groups and a variety of medical professionals. This position requires strong conflict management skills as well as written and verbal communication skill; and an ability to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives. Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.

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