Claims Fraud Investigator - Credit Hire

About the role

Claims Fraud Investigator - Credit Hire Leicester / Hybrid Full time Posted Yesterday 60013634 Job Title: Claims Fraud Investigator - Credit Hire Location: Leicester or Bexhill Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you. Role overview Working as part of a dedicated team, you'll be responsible for investigating suspected fraudulent third-party claims. You'll deal with a majority caseload of suspected credit hire fraud claims, to also include and investigate multiple fraud types. You'll also be responsible for gathering evidence and liaising with our panel solicitors to identify fraudster activity and make effective claim management decisions. Job details - you'll need to have demonstrable experience in: Working promptly and accurately to gather all relevant evidence which will include contacting all involved parties and/or representatives, conducting interviews, reviewing engineers reports, assessing vehicle damage and anything else deemed necessary Investigating multiple fraud types Successfully managing and maintaining a live caseload of claims through the lifecycle Working in partnership with our panel of legal suppliers,, ensuring that we reach the best commercial outcomes for Hastings Direct and our customers Being proactive towards your caseload, with a keen eye for detail and confident communication skills - working as part of an integral team dedicated to achieving the best possible outcomes Ensuring we are meeting customers fair and reasonable expectations and providing fair outcomes Essential skills/experience: Experience of handling high value claims with motor fraud (third party) A background in handling non-delegated litigation Proven experience in conducting verbal interviews and carrying out accurate notation A passion in dealing with credit hire fraud The interview process Our interview process involves the below: Recruiter intro/screening Interview with Hiring Leader (Fraud Team Leader) As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - for more information on the Disability Confident Scheme (DCS), please visit our inclusive business page on our careers website. For this position, we're regrettably unable to accept applications through the DCS due to the extremely high volumes of applications we receive. However, you'll of course have fair access to support and adjustments throughout your recruitment journey. Benefits: In addition to a competitive salary you will also receive... Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more... Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'

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