Programmatic Account Manager

Responsibilities

• Manage and grow a portfolio of high-profile agency and advertiser accounts, cultivating strong relationships with decision-makers, influencers, and key members of ad ops and trading teams to continually understand business needs and provide best-in-class support
• Partner closely with Sales to identify and develop upsell and expansion opportunities, whether through audience expansion, contextual enhancements, format upgrades, or supply path efficiencies
• Lead client-facing QBRs, end-of-campaign presentations, and in-person insight sessions, translating performance data into clear, consultative narratives that drive repeat investment
• Proactively deliver optimisation recommendations throughout campaign flights, not just at wrap, acting as a true strategic partner, not just an executor
• Support QuantumPath conversations spanning multi-DSP orchestration, helping clients understand the value of a unified buy- and sell-side approach
• Own setup, QA, activation, and ongoing management of programmatic campaigns and PMP deals across OLV and CTV
• Build and manage curated Deal IDs across The Trade Desk, DV360, Amazon DSP, Yahoo DSP, and others via multiple SSP routes
• Run a disciplined daily operating rhythm: pacing checks, launch pulse checks, and regular performance updates with clients and internal stakeholders
• Own the end-to-end client troubleshooting process, partnering with Ad Ops to resolve issues quickly and communicate transparently
• Support pre-sales with forecasting, avails analysis, proposal input, and campaign packaging
• Keep Sales, Ad Ops, and leadership consistently informed on deal health, pacing, risks, and growth opportunities, with clear current status and recommended next steps
• Work with Product and Operations to share client insights and contribute to roadmap and workflow improvements
• Qualifications & Experience
• 5-6+ years in programmatic advertising, digital media, ad tech, or agency trading
• Strong command of the programmatic ecosystem: DSPs, SSPs, PMP structures, deal troubleshooting, and SPO
• Intricate knowledge of The Trade Desk, DV360, and/or Amazon DSP and the nuances of running OLV and CTV campaigns in those DSPs
• Familiarity with curated marketplaces, contextual targeting, audience activation, and identity and addressability frameworks
• Proven client-facing experience with agencies, advertisers, or trading teams; confident leading QBRs, end-of-campaign presentations, and in-person insight sessions
• Strong analytical and problem-solving skills, with the ability to turn data into clear recommendations
• Excellent verbal and written communication skills; comfortable presenting across multiple levels of an organisation
• Experience working in Salesforce and internal ticketing or workflow systems

Requirements

• Experience with Video, CTV, attention measurement, contextual intelligence and behavioural signals
• Knowledge of identity frameworks (UID2, RampID, ID5) or h

Benefits

Additional Information

About JWX (former JWP Connatix): JWX's mission is to provide technology that empowers media businesses to connect their content with consumers across every platform. We help publishers transform content into multi-format experiences, reach audiences wherever attention moves, and strengthen monetization in a fragmented landscape. As part of the broader ecosystem, JWX also supports streaming companies and advertisers with solutions built for how modern media is distributed and consumed. Our video players are embedded directly on publisher sites, including Accuweather, Axel Springer, Dotdash Meredith, McClatchy, Penske Media Co., and more. We work with leading brands and agencies including American Express, Citi, Dentsu, Mars, UM, and more helping them target ads against our publishers' video content. We power streaming for over 2,000 blue-chip media companies, including 80% of the top 25 Comscore US publishers. As the largest independent global video network across CTV and OLV, we reach over 1B unique users and deliver 30B+ combined video plays and ad impressions every month. Role Overview We're looking for a strategic, client-facing Programmatic Account Manager to help grow our EMEA advertising business across premium publisher video and CTV inventory. This is a high-impact, client-facing role at the heart of JWX's growth. You'll own the full campaign lifecycle, deepen agency and brand relationships, and translate JWX's proprietary capabilities into measurable outcomes for clients. This isn't a traditional trafficking role. We're looking for someone who understands the programmatic ecosystem, including SPO, contextual intelligence, identity and addressability, and cross-screen video strategy, and knows how to turn that knowledge into a compelling story that drives client performance and revenue growth. You'll be a key partner to the Sales team, working side-by-side within a Sales-AM-Ad Ops pod to grow accounts, surface upsell opportunities, and tell a compelling performance story to clients in person.

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