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Internship: Global Consumer Financial Services, Service Channels & Transformation - Service Transformation [August 2026 - January 2027]

External
ocbc logoOcbc · Ocbc, Singapore
Full-timeOn-site2w ago
ExcelPower BIProcess ImprovementPythonSQL
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About the role

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Requirements

  • Interested in customer experience, service transformation, and data-driven decision-making
  • Comfortable working with data, dashboards, and research materials
  • Able to communicate insights clearly and support presentations or storytelling
  • Independent, resourceful, and able to manage tasks with minimal supervision
  • Currently pursuing an undergraduate degree
  • Familiar with Microsoft Excel and PowerPoint, as well as tools such as Python, SQL, Power BI, and Streamlit
  • Learning Objectives
  • This internship will provide you with:
  • Practical experience in data analytics for service insights and actions
  • Exposure to service culture frameworks and customer-centricity approaches
  • Hands-on opportunities to build dashboards, visualisations, and insight narratives
  • Understanding of how service transformation initiatives are designed and executed in a banking environment
  • Experience supporting enterprise-wide service excellence and culture-building initiatives

Benefits

How you succeedWhat you doYour responsibilities will include:Data & Reporting: create and enhance Power BI dashboards to automate report generation and track service performanceInsights & Storytelling: develop data visualisations and storytelling charts that translate data into actionable insightsResearch & Benchmarking: conduct desk research on service frameworks, industry best practices across contact centres, branches, and service excellence awardsIndustry Awards Support: collate and prepare relevant data and materials for OCBC's participation in industry service awardsCustomer-Centricity Initiatives: support the execution of customer-centric culture-building events, communications, and engagement activitiesProgramme Support: assist in the development and rollout of customer-centricity programmesProcess Improvement: identify opportunities to improve processes and support implementation of agreed changesWho you work withCompetitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.Vision insuranceFlexible schedule

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