Manager, Commercial Strategy and Insights

About the role

Sollis Health is seeking a Manager, Commercial Strategy and Insights to serve as a core strategic partner to the CCO and commercial leadership team. This role sits at the intersection of analytics, member experience, and cross-functional execution, translating data and qualitative insights into decisions that drive membership growth, engagement, retention, and advocacy. This is a highly cross-functional role for someone who combines strong analytical thinking with commercial instincts and a bias toward action. You'll turn data into insights, insights into strategy, and strategy into measurable business impact. The ideal candidate brings a management consulting foundation, sharp executive communication skills, and the operational instincts to move projects from framing through completion in a fast-paced, high-standards environment. This is a hybrid role out of our NY-HQ office.

Responsibilities

• Lead cross-functional strategic initiatives across the member journey, including acquisition, onboarding, engagement, and renewal, in close collaboration with partners across Technology, Operations, Clinical, and Finance
• Quarterback strategic growth and expansion projects, serving as the connective tissue across workstreams and ensuring progress, accountability, and clarity from initiation through execution
• Support new service line development and product strategy, partnering with Clinical and Operations to evaluate market opportunity, define member value propositions, and build the commercial case for expansion
• Own NPS programs: design, analyze, and synthesize member feedback into actionable recommendations for commercial leadership
• Build and maintain analytical frameworks to track commercial performance across membership cohorts, channels, and geographies
• Partner with Growth Marketing and Member Services on retention strategy, including first-year retention analysis and utilization-based intervention programs
• Lead goal-setting and tracking across the commercial organization on a quarterly basis (OKRs)
• C onduct ad hoc research and competitive analysis to inform strategic decisions and new growth initiatives
• Support preparation of board materials and executive presentations, including narrative development and slide production
• Serve as a thought partner to the CCO on priority projects, bringing structured thinking and clear written communication to complex problems

Requirements

• 3 to 5 years of experience, with a foundation in management consulting required
• Prior experience working in a high-growth startup or scaling consumer business is a plus
• Strong analytical and problem-solving skills with experience driving business decisions through data
• Advanced proficiency in Excel/Google Sheets and BI tools such as Looker, Tableau, or Power BI
• Strong analytical capability, including proficiency in Excel and familiarity with data visualization tools
• Exceptional written and verbal communication skills; comfortable presenting to senior executives and preparing board-ready materials
• Demonstrated ability to manage cross-functional projects with multiple stakeholders and competing timelines
• High degree of ownership, low ego, and the maturity to operate directly with C-suite leadership
• Bachelor's degree required
• Experience in healthcare, consumer membership, or subscription businesses is a plus but not required
• Skills & Attributes
• To be successful in this role, candidates will demonstrate:
• Strong commercial acumen and curiosity
• Structured thinking and attention to detail
• Ability to synthesize complex information into actionable insights
• High ownership and accountability
• Comfort navigating ambiguity and evolving priorities
• Collaborative mindset with strong cross-functional partnership skills
• Comp & Benefits:
• Base is $135,000 - $170,000 + Bonus + Equity
• Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:
• Excellent benefits, including healthcare, dental, vision
• 401K with 3% match
• Unlimited PTO and Generous Sick Time
• 12 Observed holidays
• Free Sollis Health membership for you and your eligible family members
• Employee stock options offering
• Annual professional development allocations
• Modern, elegant, and high-end work environment
• About Sollis Health
• Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.
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